IT Support Contractor

Job Description Role: IT Support ContractorManager: Director of IT & InfrastructureLocation: Culver City, CA (On-site)Type: Part-Time ContractorPay: $22-$25 / HRAbout 100 Thieves100 Thieves ("Hundred Thieves") is the premier lifestyle brand and gaming organization. Founded in 2017 by Call of Duty World Champion and YouTube star Matthew "Nadeshot" Haag, 100 Thieves has championship-winning esports teams competing in Call of Duty, VALORANT, Apex Legends, and more. Recognized globally for its apparel, the LA-based brand is known for rapidly selling out new drops and working with various collaborators - from anime franchises like Attack on Titan to luxury brands like Gucci. 100 Thieves long-term partners include industry-leading brands such as AT&T, Lexus, and Oakley. In addition to its esports and apparel, 100 Thieves also works with premier gaming talent, including co-owners Valkyrae and CouRage, to produce world-class gaming content across major platforms, including podcasts, docuseries, and social content.About the RoleWe are looking for a part-time IT Support Contractor to assist our Director of IT & Infrastructure with day-to-day technical operations. This is a people-first support role; you will be the go-to technical resource for our internal teams across esports, studios, apparel, operations, and more, helping them stay unblocked and fully operational. Whether that means keeping live streams running flawlessly, staging a LAN event in our office, or helping provision a new employee's accounts, you show up with urgency, patience, and a service mindset.The ideal candidate has a strong IT generalist background combined with hands-on experience in SaaS administration, live streaming, online broadcasting systems, and gaming environments. You thrive in fast-moving, collaborative workplaces and genuinely enjoy helping people solve problems.RequirementsGeneral IT & SupportMinimum 2+ years of experience in IT support, help desk, or technical operations in esports, gaming, tech, or similar industriesExperience supporting cross-functional teams with a wide range of technical needsFlexible with hours; some events may require early morning, evening, or weekend availabilityProven ability to install, set up, and resolve issues across PC and Mac hardware, software applications, and various operating systemsComfortable serving as a point of contact for walk-up support, Slack/ticketing requests, and on-site troubleshootingStrong interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical usersA proactive self-starter with great initiative, drive, and strong organization and follow-through; able to manage multiple tasks under deadlines with minimal supervision in a fast-paced environmentFamiliarity with help desk software, ticketing systems (Jira Service Management preferred), and remote desktop toolsProficient with Microsoft Office and Google Workspace toolsIdentity & SaaS AdministrationFamiliarity with Okta or similar identity providers (user provisioning, deprovisioning, group/app assignment)Working knowledge of Microsoft 365 and Entra ID (account management, licensing, basic admin tasks)Proficient with Google Workspace admin basics (Drive, Gmail, Calendar, user management)Ability to follow established provisioning and offboarding workflows and escalate access issues appropriatelyBasic security awareness: MFA enforcement, phishing hygiene, and adherence to access control policiesNetworking & InfrastructureBasic understanding of networking concepts (switches, VLANs, Wi-Fi, DNS, DHCP)Experience troubleshooting connectivity issues across wired and wireless environmentsFamiliarity with Cisco Meraki or similar managed network platforms is a plusAbility to distinguish between issues that can be resolved at the support level vs. those requiring escalation to infrastructure vendorsEsports & GamingKnowledge of sports, gaming, esports, and influencers is strongly preferredAbility to install, configure, update, and maintain game clients, related software, and common technical issues for esports players and creatorsKnowledge of gaming peripherals, hardware configuration, and performance optimization for competitive and content setupsExperience staging and configuring esports gaming rigs and LAN environments (PC Bang-style setups, multi-PC deployments, peripheral configuration)Comfortable with hardware asset tracking and inventory management across a mixed fleet of gaming PCs, staff Macs, and peripheralsStreaming & BroadcastingProficient with broadcasting software such as OBS Studio and similar tools, with the ability to set up, configure, and troubleshoot streaming workflows such as encoders, scenes, overlays, capture cards, and audio routingHands-on experience managing and maintaining live streaming platforms, including Twitch and YouTube LiveFamiliarity with streaming-adjacent tools and hardware: stream decks, capture devices, and A/V equipmentDocumentation & CommunicationAbility to document technical processes, configurations, and support resolutions clearlyCommunicates professionally with internal staff, event vendors, and third-party contractorsComfortable following up on vendor tickets and escalationsResponsibilitiesDay-to-Day SupportServe as a primary day-to-day IT support resource for internal teams, including esports, studios, marketing, ops, apparel, and moreRespond to walk-up, Slack, and Jira-ticketed support requests with urgency and a helpful, professional attitudeAssist teammates in resolving and managing hardware, software, connectivity, and account-related issues on-site and remotely as neededProvide clear, patient, step-by-step guidance to users when troubleshooting technical problemsIdentity, SaaS & Account ManagementSupport user provisioning and deprovisioning workflows in Okta and Microsoft 365 under the direction of the Director of ITAssist with Google Workspace account and Drive-related support requestsHelp enforce MFA and basic security hygiene across user accountsFlag access anomalies or policy violationsEsports & FacilityConfigure gaming rigs to meet performance specs required for competitive play and content productionAssist with LAN event staging, PC Bang setups, and esports team rig deploymentsMaintain hardware inventory and asset records across gaming PCs, peripherals, and staff devicesInstall, configure, update, and maintain software applications, operating systems, and game titles across internal staff, esports players, and creator machinesStreaming & BroadcastingAssist teams with live streaming and broadcasting support across Twitch, YouTube Live, and related platformsSet up and troubleshoot OBS workflows, capture cards, stream decks, and A/V configurations as neededInfrastructure & NetworkingAssist with basic network troubleshooting (connectivity, VLAN issues, access point resets) and escalate to vendors when appropriateHelp communicate with third-party vendors (network, hardware, SaaS) and follow up on open ticketsCommunicate professionally with event staff, vendors, and internal departmentsProcess & DocumentationDocument support resolutions, configurations, and recurring issue patterns in the IT knowledge baseAssist the Director of IT & Infrastructure with onsite activities and other IT-related projects as neededParticipate in meetings and contribute to the improvement of IT processesAssist with setting up, testing, and troubleshooting event-related IT systemsWhy You'll Love 100 ThievesYou will play a key role in defining the future of 100 Thieves and will be depended upon to ensure the success of the companyYou will have an opportunity to work every day with a team of smart, hungry, and humble gamers & entrepreneursYou will be a key leader in helping us reach our goal of being recognized as the lifestyle brand that took competitive gaming mainstream