Director of Operations

Job Summary:The Director of Operations is responsible for overseeing all day-to-day operational activities within the telecommunications division, ensuring efficient execution of projects, optimal resource allocation, and high-quality service delivery. This role drives operational strategy, manages field teams, and ensures compliance with safety and regulatory standards while meeting business objectives.Key Responsibilities:Lead and manage all telecom operations, including construction, installation, maintenance, and service delivery.Oversee field operations teams (e.g., technicians, crew leads, subcontractors) to ensure projects are completed on time and within budget.Develop and implement operational strategies to improve efficiency, productivity, and profitability.Monitor project performance, KPIs, and financial metrics; take corrective action as needed.Collaborate with executive leadership to align operational goals with company objectives.Ensure compliance with all safety regulations, company policies, and industry standards (OSHA, local/state requirements).Manage vendor and subcontractor relationships, including performance tracking and contract compliance.Drive continuous improvement initiatives across processes, systems, and workforce performance.Oversee workforce planning, hiring, training, and development of operations staff.Resolve escalated operational issues, including client concerns and project delays.Support business development efforts by providing operational insight on bids, proposals, and project feasibility.Qualifications:Bachelor's degree in Business, Engineering, Telecommunications, or related field (or equivalent experience).8-12+ years of experience in telecommunications operations, with at least 5 years in a leadership role.Strong background in telecom construction (fiber, coax, wireless, or tower work preferred).Proven experience managing large teams and multiple projects simultaneously.Knowledge of industry regulations, safety standards, and permitting processes.Strong financial acumen, including budgeting and P&L management.Excellent leadership, communication, and problem-solving skills.Preferred Skills:Experience with fiber deployment (FTTH, backbone, splicing, etc.)Familiarity with project management tools and telecom systems (GIS, CRM, ERP)Lean or Six Sigma experience is a plusAbility to work in a fast-paced, high-growth environmentWork Environment:Combination of office and field environmentFrequent travel to job sites and regional officesMay require availability outside standard business hours for urgent operational needs