Entry Level Customer Service Support (Bachelor's Degree Required)

ESSENTIAL FUNCTIONS:  Perform daily order management functions including:  Determination of customer need  Definition of specific part(s) requirements/number  Check/confirmation of part(s) availability/delivery  Part(s) quoting/pricing  Order confirmation, order entry, data input  Order follow-up/delivery validation/invoicing  Return/warranty claim processing  PC and server simulation software order processing, registration and troubleshooting.  Credits  Positive interaction w/customers to best meet practical and emotional needs.  Ability to follow call structure and remain available to the Call Center needs.  High degree of customer sensitivity  Effective at receiving/giving critical information  Courteous and professional phone demeanor  Responsive to call-back requirements  Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100% of the time.  Gather technical information to help customer define specific part/number requirements. Job Type: Full-time Pay: $23.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Morning shift Education: Bachelor's (Preferred) Work Location: In person