Implementation Manager

The Role As an Implementation Manager, you will own the end-to-end delivery of ClearDemand's pricing optimization platform for new customers — from kickoff through go-live. You'll manage the project across five concurrent workstreams (Project Design, Discovery & Requirements, Data & Integration, Solution Configuration, and Training & User Acceptance Testing), coordinating internal data and software engineers alongside customer stakeholders to hit target implementation timelines. This is a highly cross-functional, customer-facing role for someone who is equally comfortable running an executive status meeting and digging into a data mapping issue. What You'll Do Own and manage the end-to-end implementation project plan for new grocery and food-retail customers, driving ClearDemand's target timeline across five concurrent stages: Project Design, Discovery & Requirements, Data & Integration, Solution Configuration, and Training & UAT. Serve as the primary point of contact for customers during implementation, building trusted relationships with category managers, pricing analysts, IT stakeholders, and executive sponsors. Lead discovery and requirements sessions to translate a customer's pricing strategy, business rules, and organizational structure into ClearDemand platform configuration. Partner closely with ClearDemand's data and software engineers to scope, validate, and troubleshoot customer data integrations (POS, cost, product hierarchy, and related feeds). Coordinate solution configuration across modules — Competitive Intelligence, Regular Pricing, Promotion, Markdown, and Tobacco — based on each customer's rollout sequence and requirements. Plan and deliver end-user training and User Acceptance Testing (UAT), ensuring customer teams are confident and ready ahead of go-live. Proactively identify risks and roadblocks across concurrent workstreams and drive mitigation plans to keep implementations on schedule. Track and communicate implementation status, milestones, and risks to internal leadership and customer stakeholders. Manage multiple concurrent customer implementations, each potentially in a different stage of the process. Ensure a smooth, well-documented handoff to the Customer Success team at go-live, including configuration decisions, open items, and customer context. Contribute to the continuous improvement of ClearDemand's implementation methodology, templates, and playbooks based on lessons learned. What You Bring 7+ years of experience in implementation, project management, professional services, or customer onboarding for a B2B SaaS platform; experience in retail, grocery, or pricing/revenue management is strongly preferred. A track record of managing complex, multi-stakeholder projects with competing timelines and interdependent workstreams. Comfort working with data — familiarity with data mapping and integration concepts, and the ability to translate technical data requirements for both technical and non-technical audiences. Strong facilitation skills, with confidence running discovery workshops, training sessions, and customer status meetings. Excellent written and verbal communication skills, including experience presenting to customer executives. A self-starter mindset suited to a fast-paced, remote-first environment with minimal oversight. Nice to have: familiarity with retail pricing, promotions, or merchandising concepts; PMP, CSM, or similar project management certification; experience with tools such as Smartsheet, Asana, Jira, or MS Project.