Dispatch Operations Agent

Dispatch CoordinatorHave you ever used the self-checkout in a Wal-Mart, Target or Home Depot? Played the slots at Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.Role SummaryThe Dispatch Coordinator is responsible for the planning, execution, and integrity of daily and weekly service routes across assigned branches. This role directly supports CPI's service delivery by ensuring technicians are efficiently routed, service level commitments are met, and preventive maintenance and inspection work is executed accurately and on time. Dispatch Coordinators operate in a fast-paced, high-volume environment and are expected to take ownership of routing outcomes, apply scheduling rules consistently, and make sound operational decisions within defined guidelines. Training is provided on CPI systems, tools, and service models. This position is REMOTE but must be in the CENTRAL TIME ZONE. The hours for this position is Monday thru Friday from 7:00 AM to 4:00 PM CST. Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week.Key ResponsibilitiesOwn route construction of technician routes for assigned branchesBalance reactive service work and scheduled preventive maintenanceApply service level prioritization rules when assigning work for national and regional accountsMonitor and adjust routes to maintain efficiency and workload balancePartner with Service Managers, Dispatch Leadership, and cross-functional teams to resolve escalationsMaintain clear documentation and end-of-shift handoff communicationWhat Success Looks Like in This RoleTechnicians begin each workday with complete and accurate routesService level commitments are met with minimal disruptionWorkloads are balanced to avoid backlogs and last-minute escalationsRouting decisions are well-documented and clearly communicatedDispatch operations run smoothly across weekdays and weekendsQualifications and RequirementsHigh School diploma or equivalent required24 years of experience in dispatch, routing, scheduling, or field service operationsExperience working in a high-volume or time-sensitive operational environmentStrong organizational and time-management skillsProficiency in Microsoft Excel and comfort working with scheduling tools and dataAbility to learn and apply operational rules and service modelsSkills and AttributesStrong attention to detail and accuracyAbility to manage multiple priorities simultaneouslySound judgment when making routing and scheduling decisionsClear and professional communication skillsAbility to work independently in a remote environmentComfortable working within structured processes while adapting to real-time changesWhat We're OfferingFlexible work environmentsCompensation: $40,000-$46,000Defined career growth plans with opportunities to go outside of your "comfort zone"Generous paid time off, including sick and holidayMedical, dental, & vision insurance401K with Company contributionFlexible spending accountsLife insurance and disability benefitsDiscounts for childcareTuition assistanceCommunity involvement and volunteering eventsSound interesting? Come see why we are OneCPI !CPI is part of Crane NXTCrane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.CPI #LI-DS1 #LI-REMOTE