FIXX Assistant Call Center Specialist

Fixx Assistant Call Center Specialist University Housing is seeking a highly motivated, energetic, and dedicated person to serve as a Fixx Assistant Call Center Specialist. The Fixx Assistant Call Center Specialist will be responsible for managing inbound calls, creating, and submitting service requests. Work hours will include evenings and weekends.Duties and ResponsibilitiesResponsible for answering inbound calls and entering information into a database.Build positive relationships with residents and staff, ensuring that all questions and requests are handled appropriately.Frequently escorts outside contractors inside residence halls.Attend staff meetings on a regular basis.Coaching and training with student staff.Other duties as assigned by the Work Control Manager.Must be able to work evenings and weekends.Preferred QualificationsAttention to detail and organization.Able to work on own.Experience and strong Customer Service Knowledge.Data entry experience.Experience in conflict resolution with Customers.High school graduate or equivalent.