Operations Administrator

Operations Administrator Location: Chester, NJ Boswell is a leading, fully integrated, multi-disciplinary firm providing a comprehensive range of professional services to federal, state, county, and local governmental agencies as well as private-sector clients throughout the northeastern United States. Boswell is a leading, fully integrated, multi-disciplinary firm providing a comprehensive range of professional services to federal, state, county, and local governmental agencies as well as private-sector clients throughout the northeastern United States. About Boswell Founded in 1924, Boswell is a premier, full-service engineering and construction management firm. For over a century, we have provided comprehensive engineering solutions to public and private sector clients, building a reputation for excellence, integrity, and innovation. As a family-owned organization, we pride ourselves on a legacy of shaping community infrastructure while maintaining a supportive and dynamic workplace for our employees. Role Summary: Boswell is seeking a highly organized and analytically-minded Operations Analyst to serve as the operational and financial backbone of our Chester, NJ location. This unique hybrid role is critical to the office’s success, requiring a professional who is equally comfortable managing complex office logistics as they are performing "heads-down" financial tasks. The ideal candidate is a proactive administrative leader with a strong aptitude for accounting and process management. Stepping into a role with a long-tenured legacy, you will be responsible for maintaining rigorous control over the billing cycle while ensuring the daily administrative engine of the Chester office runs at peak efficiency. Key Responsibilities: 1. Financial Management & Billing Operations (50%) Full Cycle Billing: Oversee the day-to-day financial functions of the Chester office, including the accurate execution of Accounts Payable (AP), Accounts Receivable (AR), and client invoicing Collections & Relationship Management: Maintain professional, high-touch communication with clients to manage past-due accounts, ensuring a positive client experience while being firm regarding the firm's bottom line Financial Troubleshooting: Utilize ERP/Accounting software (e.g., SAP, BST, or Paycom) to audit records, resolve billing discrepancies, and perform 360-degree reconciliations between clients, vendors, and internal finance departments 2. Office Administration & Operational Oversight General Administration: Manage vendor relationships, procurement of office supplies, and general administrative workflows to ensure a seamless work environment for our technical and engineering staff Stakeholder Coordination: Serve as the primary "gatekeeper" and point of contact for employees and vendors, triaging conflicting priorities and high-pressure requests with professional poise Process Continuity: Document and refine legacy office workflows to ensure operational efficiency and modern data integrity standards 3. Reporting & Analytics Data Integrity: Maintain accurate digital files and operational records, ensuring all administrative and financial data is entered correctly into the company’s internal systems Operational Support: Assist leadership with ad-hoc reporting and special projects related to the Chester office's performance and resource allocation Qualifications: Education: Bachelor’s Degree in Business Administration, Accounting, Finance, or a related field is preferred. Professional Experience: Proven experience in office management, operations analysis, or a hybrid administrative - accounting role. Experience in a legacy environment or an acquired business unit is a plus. Technical Proficiency: Advanced knowledge of Microsoft Office 365 (Excel, Outlook, Teams). Strong experience with accounting software or ERP systems (SAP, BST, or similar) is highly preferred. Communication: Exceptional verbal and written communication skills; ability to conduct firm collection calls while preserving long-term client relationships Analytical Thinking: A data-driven approach to problem-solving and the ability to propose process improvements based on objective facts and ROI Compensation & Benefits We recognize that the best way to provide services of the highest quality is by investing in our employees. Our competitive compensation and benefits include: Professional Development: Expert training & mentoring by Senior licensed PEs and our all-new Boswell Academy Health & Wellness: Medical, dental, and vision insurance Financial Security: Company-paid life insurance, voluntary life insurance, and Short-Term/Long-Term Disability (STD/ LTD) Tax-Advantaged Accounts: Flexible Spending Account (FSA) and Health Savings Account (HSA) Retirement: 401(k) with a company match Work-Life Balance: Paid Time Off (PTO) including vacation, sick days, and holidays; Paid Maternity and Paternity Leave Growth & Incentives: Tuition assistance and employee referral bonuses Application & Pay Information Boswell accepts applications for this position on an ongoing, rolling basis. The rate provided reflects the base pay for this role and location. Final compensation will be determined based on several factors, including relevant education, certifications, and specialized skills. Hourly Non-Exempt Range: $70,000.00 – $80,000.00 / Year ($33.65 - $38.46/ hour) AAP/ EEO/ M/ F/ D/ V Statement Boswell is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, age, citizenship status, marital status, physical or mental disability, military/veteran status, genetic information, or any other legally protected status.