Solutions Engineer

About UsGumloop is the AI automation platform for the enterprise. We give teams the power to easily build and deploy AI agents, in Slack, Microsoft Teams, or standalone, that automate real work across hundreds of integrations with no engineering background required. The platform has three pillars: Agents — Conversational AI assistants that use tools (integrations, workflows, code sandbox, MCP servers) to accomplish open-ended tasks. Unlike workflows that follow fixed paths, agents decide which tools to use and when, adapting based on context. Users configure agents with a system prompt, a model, and a set of tools. Agents can be deployed to a chat UI, Slack, or Microsoft Teams, and can run autonomously via scheduled or event-based triggers. Workflows — Visual, drag-and-drop automations composed of connected nodes on a canvas. Each node is a discrete operation (call an API, run AI, read a spreadsheet, send an email). Workflows are deterministic and repeatable. They can be triggered manually, on a schedule, via webhook, or by external events (new email, Slack message, etc.). Workflows can also be attached to agents as callable tools — the agent orchestrates, the workflow executes. Gumstack — Enterprise-grade MCP hosting, observability, and AI governance. Organizations provision managed MCP servers, control which AI models are available, audit every tool call, and enforce security policies across all agents and workflows. We're moving fast. Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already building and deploying AI agents on Gumloop to automate real work across their organizations. That's not a demo. That's production.We've raised $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project to build a world class team.Role OverviewAs a Solutions Engineer at Gumloop, you'll work directly with customers to turn their highest-value automation opportunities into production reality on our platform. You'll lead pilots and initial onboarding for new customers, partner with account teams to drive adoption and expansion, and serve as the technical authority from first conversation through scale. This is a hands-on, full-lifecycle role — you own outcomes, not just demos.What You'll DoLead pilots and initial onboarding for new enterprise customers end-to-endScope, build, and deploy solutions on the Gumloop platform that customers can own and extendPartner with account teams to drive adoption and expansion within existing accountsServe as the technical authority throughout the full customer lifecycleBridge the gap between customers and our product and engineering teamsWhat You BringTechnical background — comfortable building and configuring software solutions independentlyStrong customer-facing communication skills — you translate technical complexity into business valueExperience in solutions engineering, implementation, or technical consultingComfort working in a fast-moving startup environment where the playbook is still being writtenBonusExperience with automation tools, AI products, or enterprise SaaS platformsBackground in software engineering or technical product managementFamiliarity with enterprise security and compliance concerns (SOC 2, SSO/SCIM, VPC deployments). BenefitsHighly competitive salary and meaningful equityGenerous paid time off: 24 days for SF employees and 20 days globally, use them as you need$350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best15 days of temporary remote work flexibility per year401k match up to 6%