ITSM Incident Management Specialist

A company is looking for an ITSM Incident and Problem Manager. Key Responsibilities Lead day-to-day Incident Management activities and ensure adherence to SLAs Manage the full Problem Management lifecycle, including root cause analysis and preventative actions Drive trend analysis and produce reports with insights for technical and executive audiences Required Qualifications Bachelor's degree with five years of experience or Master's degree with three years of experience; additional experience may be accepted in lieu of a degree Interim Secret clearance required to start; ability to obtain Secret clearance required to maintain employment US citizenship required Certifications: CompTIA Security+ or equivalent (IAT-2) Proven experience in Incident and/or Problem Management within complex ICT environments