Contact Center Manager

A company is looking for a Contact Center Manager to oversee customer service operations. Key Responsibilities Manage customer service staff to ensure high-quality service and effective problem resolution Develop and implement processes to enhance service quality and operational efficiency Monitor departmental activities and ensure compliance with internal policies and standards Required Qualifications Bachelor's degree or equivalent work experience Up to three years of relevant experience Thorough knowledge of operational functions and policies in the assigned area Basic knowledge of banking operations Effective leadership skills