Technical Support Representative

Alert 360 was awarded _*'Best Place to Work'*_ for six consecutive years in a row! *Job Summary* Alert 360 is seeking a Tech Support Representative to provide over-the-phone troubleshooting and technical support for both residential and commercial customers. In this role, you will diagnose and resolve technical issues with security alarm systems, camera equipment, and access control systems while delivering a high-quality, positive customer experience in a fast-paced call center environment. *JOB DETAILS: * * 1pm-10pm with one weekend day required. (Days off may be split). * Training schedule is M-F 8-5 for the first 3 weeks. * Must be flexible and willing to arrive early or leave later as customer needs dictate. *THE BENEFITS OF JOINING OUR TEAM:* * $18 starting pay. * Generous PTO & 401k matching up to 5%. * Full Benefits with Employer paid portion. * Career advancement opportunities working at our Corporate Headquarters! *ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT:* * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about their security or automation equipment. * Provide technical support to customers by researching and troubleshooting problems, while maintaining customer safety. * The ability to listen, communicate, identify the root cause and respond accordingly. * The ability to empathize with customers and provide a calm, positive experience. * Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines. * Deliver world-class customer service that builds customer satisfaction and loyalty. *DESIRED SKILLS AND EXPERIENCE OF THE TECH SUPPORT AGENT:* * Prior technical support experience is required. * Ability to learn to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z-Wave devices, sensors etc. * Ability to adapt to a fast-paced call center environment. * Stable work history * A willingness and desire to assist others. * Great interpersonal skills and prior customer service experience, preferably in a call center environment. * Prior security industry experience is a plus *REQUIREMENTS OF THE TECH SUPPORT AGENT:* * High school graduate or equivalent. * Technical degrees/certifications are a plus. * Recent technical support experience in a call center environment. * Must be able to pass pre-employment background and drug screen. * Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills. * Type a minimum of 30-40 wpm. Job Type: Full-time Pay: From $18.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Application Question(s): * Schedule 1pm-10pm with one weekend day required. Training will be M-F 8-5. Can you accommodate this schedule? * Starting pay is $18 hourly, is this in your range? Experience: * Technical support: 1 year (Required) * Call center: 2 years (Preferred) Ability to Commute: * Tulsa, OK 74137 (Required) Work Location: In person