Front Desk/Receptionist

Job Summary The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As a Studio Advisor, you'll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio; execute the team member basics of being on time and complying with the dress code; assist members/guests in person and via email; keep a clean and orderly studio; initiate tasks and perform duties without direction or micromanagement; and monitor incoming emails to ensure proper check-in procedures are followed. Your earning potential via commission is limited only by your own personal drive and willingness to succeed. This hourly position offers a base hourly rate plus unlimited commissions for each sale you complete. Essential Duties & Responsibilities Member and Guest Check-in Compliance Greet all incoming members and guests Ensure all check-in procedures are followed Thank guests for coming as they exit Sales Create new business internally through member promotions, referrals, and inquiries Promote specials to current and future guests Reach out to existing and potential members via email for sales opportunities Reconcile and report all incoming and outgoing transitions Successfully attain personal sales revenue targets Customer Service & Operations Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments Update Supply Request Log and Maintenance Log depending on the issue Promote and sell merchandise Keep the front desk area and entryway clutter-free, orderly, and clean Perform general cleaning duties to include hourly bathroom room and studio checks Follow up with members who have enrolled to ensure we are exceeding expectations Provide the highest level of customer service possible when communicating and interacting with guests Qualifications 1-2 years of customer service or sales experience preferred 1-2 years MindBody software experience preferred Competitive drive to succeed in commission sales and performance-based culture Excellent customer service skills Knowledge of sales practices and techniques Independent, self-starter with strong organizational skills Basic computer skills Strong communication skills in both oral and written Organized and detail-oriented Friendly, warm, compassionate, and welcoming personality Easy to talk to and comfortable around new people Must be available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays) Certifications / Educational Requirements High School Diploma or GED required. Physical Requirements The employee occasionally sits, walks, kneels, and reaches with hands and arms Ability to lift and/or move up to 25 lbs. Work Environment Regularly exposed to moving mechanical parts Noise level in the studio environment is loud Must be comfortable interacting with people and making them feel welcome. Compensation Base hourly rate of $17.35 per hour plus unlimited commission potential for each sale. J-18808-Ljbffr