Hotel Front Desk Manager

Job Description We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Compensation:$18 hourlyResponsibilities:Direct front desk operations and ensure customer service meets our high standards for guest satisfactionHandle the front desk budget and order office supplies as neededEngage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaintsGenerate occupancy reports and compile financial information for the general managerSupervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policiesEnsure adherence to IHG brand standards in all front desk operations and guest interactionsSupervise daily front desk operations and ensure smooth shift coverageSupport, coach, and train front desk agents to ensure consistency and performanceEnsure compliance with IHG brand standards and hotel operating proceduresMonitor guest check-in and check-out processes for accuracy and efficiencyHandle escalated guest complaints, issues, and service recovery situationsOversee the accuracy of billing, deposits, authorizations, and guest foliosConduct daily audits of front desk transactions and reports as neededCoordinate with housekeeping and maintenance to ensure room readiness and guest satisfactionMaintain clear communication between departments to support smooth operationsEnsure proper shift handoffs and communication logs are completedAssist in scheduling, coverage, and front desk personnel needs as directedEnforce IHG service standards in all guest interactionsSupport service recovery efforts to protect guest satisfaction scoresQualifications:2 or more years of experience as a front desk supervisor or related office management position in the hospitality industryHospitality experience of at least 1 year is required for this roleHave superb communication skills, management skills, and multitasking skillsProficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desiredMust possess a high school diploma or equivalent certification (GED)Previous front desk, guest service, or supervisory experience preferredStrong leadership and communication skillsClose attention to detail, especially with billing and operational accuracyAbility to multitask and manage priorities in a fast-paced environmentExperience with hotel property management systems preferredStrong problem-solving and conflict resolution skillsMust be reliable, punctual, and able to work flexible shifts, including weekends and holidaysAbility to lead by example and hold team members accountable to standardsAbility to support and assist the General Manager with daily operational needs, reporting, and front desk oversightWhy Join Us?Leadership opportunity within a stable extended stay hotelSupportive team environment with growth potentialEmployee discounts and benefits are availableRespectful, no-drama workplace culture focused on accountability and teamworkOpportunity to make a direct impact on guest satisfaction and operational successAbout CompanyThe Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!