Executive Housekeeper - Lead Cleanliness & Guest Experience

The Steward, Santa Barbara, a Tribute Portfolio HotelCompensation: $75,000 to $80,000 per yearAbout this jobThe Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfillment of special requests. As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standards, manage inventory and resources, and uphold cleanliness standards. The primary responsibility is to coordinate the needs of guests arriving and departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.What you'll be doingProactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas.Ensure compliance with hotel brand standards, updating department procedures as needed.Recruit, train, and develop the hotel's housekeeping team, providing ongoing learning opportunities and support as needed.Schedule housekeeping team based on business levels and workload demands according to hotel's labor guidelines.Lead and support department goals, objectives, and budgets.Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs.Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests' concerns.Always maintain professionalism consistent with hotel brand and company expectations.Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.Experience & Education3+ years of hotel housekeeping experience, preferably in a leadership roleHigh School diploma or equivalency education certificate requiredExcellent verbal and written communication skillsMust be able to speak, read, and write in primary language used in the workplacePhysical8+ hours per day; stand and walk frequently throughout the workdayReach, bend, stoop, kneel, and pivot frequently throughout the workdayLift, lower, push, pull, and maneuver up to 30 pounds occasionallyEqual Opportunity Employer.J-18808-Ljbffr