Onboarding Engineer

DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.As an Onboarding Engineer, you will manage the technical deployments throughout the Customer Onboarding journey, ensuring a positive and successful onboarding experience. In this role, you will leverage your technical expertise to align customer needs with Mission's tools and best practices, creating a seamless and efficient transition for customers.This position is 100% remote.ResponsibilitiesWork with Onboarding team to provide an efficient, seamless, and timely onboarding experience for customersCommunicate with external customers and internal teams throughout Customer Onboarding Deployments; provide updates and escalate issuesGenerate Environment Asset Discovery worksheets and lead technical reviews of customer environments in preparation for Customer Onboarding DeploymentsBe a trusted advisor for customers on AWS Best Practices for backups, patching, runbooks, and AWS account managementBe an expert on Mission tooling and train customers on usage and best practicesDeploy Terraform modules and monitoring agents for customer onboardingsWrite and use knowledge base articles to further support Customer Onboarding DeploymentsFind automation opportunities, leveraging scripting capabilities to further enable Customer Onboarding DeploymentsWork with customers to create runbooks; guide creation process and deploymentOffboard Managed Services customers; undo tooling, communicate with customers, and create a timely and efficient experience for customers and internal teamsWork with internal teams to update processes, create documentation, or increase efficienciesRequirements5 years of experience in technical roles, technical deployment preferredAbility to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatchAble to deploy Mission tooling, including New Relic, CrowdStrike, and othersExperience working as System Administrator (Linux and Windows)Deep understanding of infrastructure and networking of AWS Services, principally EC2 and VPCAbility to manage networks and websites, including the IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributionsUnderstanding of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and the administration of web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET )Knowledge of technical customer support processes that included planning, coordinating, problem resolution, and documentationAbility to work on a flexible schedule, including nights, weekends, and holidaysStrong teamwork, listening, verbal, and written communication skills, with an ability to communicate technical needs to customers, engineering and non-engineering teamProficiency in Python, Bash, and interacting with APIs such as REST and GraphQLProficiency in deploying infrastructure-as-code and configuration management with Terraform and CloudFormationAbility to work in a technical customer support role that included planning, coordinating, problem resolution, and documentationAWS Associate Certification (required within 90 days of hire)Pay range: $90,000 - $110,000 depending on experience and skill setBenefits overview: https://cdw.benefit-info.com/Salary ranges may be subject to geographic differentialsCDW is committed to being an AI-fluent organizationWe're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.We make technology work so people can do great things.CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.