Retail Client Services Manager

Retail Client Services ManagerThe Retail Client Services Manager is responsible for maintaining/improving conditions, communication between teams, and training support. RCSM's drive strong retail execution and serve as a key liaison between retail field teams, internal partners, and client stakeholders while ensuring compliance to retail standards, supporting strategic initiatives, and aligning execution, sales, and client priorities to deliver against business objectives.Key ResponsibilitiesDrive flawless retail execution by ensuring compliance across distribution, speed-to-shelf, pricing, planograms, displays, promotions, and point-of-sale placement.Identify non-compliance and resolve in-store execution issues; escalate unresolved barriers with clear, actionable insights.Shape, develop and execute sales, promotional, and category growth strategies using data-driven insights.End-to-end client engagement communicating execution status, audit results, and opportunities to clients, headquarters teams, and field leadership.Manage client account performance, budgets, and investment strategies to exceed business objectives for sustainable growth.Qualifications2–4 years of experience in retail management, client services, or related field.Strong leadership/coaching, team building, supervising, and working within a decentralized organizationSolid retail execution, project management, and prioritization skills.Ability to develop and execute strategic business plans.Strong communication and relationship-building skills.Basic familiarity in Microsoft Word, Excel, PowerPoint, and client-specific applications.Associate degree required.Job Will Remain Open Until FilledResponsibilitiesThe Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryRetail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client's objectives.Essential Job Duties and ResponsibilitiesExecutionEnsure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distributionWork to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issuesPerform ride-withs at all levels of the retail organizationTrackingAudit stores in assigned geography according to executable itemsTrack and score retail audits, shipment opportunities, and report all competitive activityTrainingAttend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales trainingCommunicationCommunicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.Supervisory ResponsibilitiesDirect ReportsMay hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect ReportsMay delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving RequirementsTravel and Driving are essential duties and function of this jobTravel up to 50%Minimum QualificationsEducation Level: (Required): Associate's Degree or equivalent experienceField of Study/Area of Experience: 3-5 years of experience in applicable fields2+ years of supervisory experienceSkills, Knowledge and AbilitiesAbility to work effectively with managementAbility to direct, lead, coach, and develop peopleAbility to visualize and plan objectives and goals strategicallyAbility to develop strategic plans to grow the businessStrong prioritization skillsTeam building SkillsAbility to understand complex demands of a decentralized organization and meet challenging time linesStrong functional experience in retail managementProject management skillsGood interpersonal skillsSkill in supervising to include delegating responsibility, training and evaluating performanceBasic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usageCustomer/Client specific applicationsEnvironmental & Physical RequirementsOffice / Non-Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.Additional Information Regarding The Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Important InformationThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.