Solution Engineer

About the jobCompany Overview We are an award-winning provider of AI and IoT-based optimization solutions for manufacturing.The solution is SaaS based and is market-proven, with industry leaders as customers, including Airbus, Boeing, and ST-Engineering, and partners such as SAP and Microsoft.Current markets include North America, the EU, and Asia Pacific.For more information, see www.plataine.com.RoleAs a member of the Plataine Professional Services team, the Solution Engineer & Customer Success Specialist plays a pivotal role in an exciting, customer-facing position that combines technical expertise with interpersonal skills to successfully implement Plataine's product offerings, support pre-sales activities, and ensure customer satisfaction.As a vital member of Plataine’s Professional Services team, the Solution Engineer plays a pivotal, customer-facing role in deploying our SaaS-based production optimization and scheduling solutions. This position blends technical expertise, manufacturing process intelligence, and project leadership.·        Location: Maryland, United States (On-site/ Work from Home)·        Citizenship: U.S. Citizenship required.Main Responsibilities:Collaborate directly with customers and partners to understand their business and operational requirements and pain points.Participate in the solution-design process to ensure deliverables meet customer needs.Lead the implementation process of production optimization solutions, including project management, coordination of multidisciplinary teams, and hands-on application configuration and testing.Work with subcontractors as necessary.Provide technical support to customers during and after the implementation phase.Deliver technical training to customer technical staff.Provide on-site support to customers to ensure successful deployment.Consult and assist customers in fine-tuning application functionality and optimization elements to meet their operational and business objectives.Provide technical and process-related support to the sales team during the pre-sales phase, including solution scoping, product demonstrations, and addressing technical questions.Collaborate closely with the sales team to develop compelling value propositions and tailor presentations to customer needs.Core Requirements· Education: Bachelor’s degree in industrial, Mechanical, Manufacturing, or Systems Engineering, Computer Science, or a related technical discipline.· Experience: 2+ years in a customer-facing technical delivery role, deploying enterprise SaaS applications.· Domain Knowledge: Strong grasp of industrial engineering, operational data (proficient in Excel), and manufacturing workflows.· Project Execution: Proven ability to manage implementation timelines, mitigate project risks, and independently drive executive and shop-floor alignment.Strong desire to work both in design and in 'hands-on' implementation modes in the delivery of Plataine’s solutionsExperience with the implementation of enterprise commercial business application (e.g. CRM, MES, ERP) – advantageWorking knowledge of Hardware components (Desktops, Laptops, Servers)Working knowledge of Windows PC/Server maintenance and troubleshootingWorking knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS, FW) - advantage·        A team player with excellent interpersonal skills·        Exceptional verbal and written communication skills, as well as strong presentation skills