System Administrator II (Remote)

1. About Our Client:The organization operates within the IT support and managed services industry, addressing the need for reliable and comprehensive technical assistance for businesses. It provides remote IT support services that help maintain high standards of system functionality and user satisfaction across various client environments.2. About the Opportunity:The System Administrator II is responsible for delivering remote IT support, ensuring efficient resolution of various technical issues to uphold service quality. This role is crucial in maintaining system integrity and user productivity by managing troubleshooting, updates, and escalation processes, contributing to the overall effectiveness of IT service delivery.3. Responsibilities:• Resolve workstation operating system issues.• Troubleshoot printer and standard business application problems.• Address line-of-business application issues, including common and niche applications with vendor support.• Manage advanced server and basic to intermediate networking issues.• Serve as an escalation point for technicians.• Participate in an on-call rotation for after-hours and weekend support.4. Requirements:• Experience troubleshooting Windows and Mac OS.• Familiarity with Server versions from 2016 to 2025.• Experience with VMWare and Hyper V virtualization technologies.• Proficient in supporting M365 and Azure environments.• Minimum of five years in IT support or a related role.• Basic understanding of firewalls, switches, and network architecture.• Proficiency in MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.• Experience with Managed Service Providers is desirable.• Preferred active server certifications.• Home office setup with specified computer, internet speed, audio, and video equipment.• Strong command of English, both written and spoken.• Ability to work full-time 40 hours weekly, 8:00 AM to 5:00 PM PST, Monday to Friday.• Ability to pass behavioral and cognitive assessments.• Preferably hold at least two certifications among CompTIA A+, Network+, Security+, or 3cx Basic Certified Engineer.• NBI Clearance required for Philippine applicants.5. Pay Range and Compensation Package:• Pay rate starts at $11.00 per hour and may vary based on experience and location.6. Benefits & Perks:• Comprehensive Health Plans / HMO covering employee and dependents.• Life Insurance.• Flexible Benefit Reimbursement including dental, vision, mental health, wellness, and government contributions.• Paid Time Off beginning at 15 days per year.• Paid maternity and paternity leave.• Paid US holidays.• Night shift bonus.• Salary advancement and loan options.• Health and wellness programs.• Company-paid training and certification opportunities.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.