Customer Service Manager

Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.Job DescriptionAvailability : OpenShift : Morning, Day, Evening (Varies Per Store Needs)Schedule : Available Upon InterviewJob Type : Full-TimeLocation: Piggly Wiggly - 1151 Midway Rd, Menasha, WI, 54952DescriptionCultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levelsReacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possibleControls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control proceduresSelection, training, development, and scheduling of front-end associatesComplete all necessary paperwork relating to the DepartmentEnsures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policiesResponsible for all training, monitoring, and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps, and WICMaintains supplies for front-end, places orders when needed, and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etcPerforms self-internal audits to ensure adherence to all policies and proceduresFinish and retain reports/ logs needed for store audit and state inspection purposesPerform tasks as assigned by the Store Manager or Assistant Store ManagerTravel Required: NoEnvironmentStore: Grocery Warehouse (50F to 90F)SkillsSpecialized Knowledge: Working knowledge of all aspects of front-end operations, as well as the ability to make decisions and provide effective leadership.Special Skills: Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision-making skills, conflict management, and the ability to manage multiple tasksPhysical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, CalculatorOther: Working knowledge of all store systems, including POS, receiving, payroll, and scheduling, pallet jack certification, etc.Other: Ability to read, write, and perform basic math functionsOther: Handle money, checks, and other media, and distinguish between various forms of currencyYears Of Experience1-3 years of previous retail experience in the area of the front end preferredQualifications High School Diploma - General StudiesShift 1st Shift (United States of America)Company PW Retail Foods LLCAbout Our CompanyBuilding on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.Piggly Wiggly ®is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.Company: PW Retail Foods LLCJob Area: Front EndJob Family: RetailJob Code: JC0174Job Type: Full timeReqID: R-267425