Automation Analyst I Napa, California

• Lead all phases of system design, development, testing, and support.• Provide status updates, work plans, written documentation, and training.• Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed accurately and timely.• Streamline automation processes by eliminating unnecessary tasks.• Develop robust business infrastructure workflows to minimize execution time of business tasks.• Test, analyze, and implement current software vendor upgrades.• Prioritize technical issues and communicate resolution times as needed.• Maintain the imaging system of organizational documents.• Maintain Redwood Group uptime standards during project conversions and cutovers.• Manage third-party support (consultants and vendors) for implementing and enhancing business systems.Computer Operations• Create, develop, and integrate new processes and instructions for Robotic Process Automation (RPA).• Identify opportunities for workflow automation and process improvements.• Maintain a service log for workflow errors.• Ensure scheduled workflow jobs process timely and accurately.• Develop and maintain department instructions and check-off sheets for daily and monthly functions.• Post business reports timely and accurately.• Respond to high-priority requests for document assistance via phone and email.• Provide technical support for enterprise workflow and RPA issues.• Deliver exceptional service to members, volunteers, team members, and service providers.• Uphold department service standards.• Contact vendors for system support and maintenance.• Review user creation, deletion, and modification daily for automation systems.• Set up and maintain user security for workflow and RPA platforms.• Ensure proper encryption of data exchanged with outside vendors.Other Functions• Maintain technical skills to support current and future hardware and software needs. #J-18808-Ljbffr