Helpdesk network support technician.

Responsibilities: - Provide technical support and troubleshooting for hardware, software, and network issues - Install, configure, and maintain computer systems and peripherals - Assist with Active Directory administration and user account management - Collaborate with team members to resolve complex technical issues - Respond to customer inquiries in a timely and professional manner - Document and track support tickets using Jira or similar ticketing system - Conduct regular maintenance tasks to ensure system performance and security - Assist with network administration tasks such as configuring LAN settings and firewall rules Skills: - Strong knowledge of computer hardware, operating systems, and software applications - Experience with desktop support and troubleshooting - Familiarity with network administration concepts and protocols - Proficiency in Active Directory administration and user management - Experience with Meraki or similar networking equipment is a plus - Excellent customer service skills with the ability to communicate technical information to non-technical users Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Please submit your resume highlighting relevant experience and certifications. Job Types: Full-time, Part-time Pay: $19.77 - $25.81 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level: 1 year 2 years 3 years 4 years Under 1 year Schedule: 8 hour shift Day shift Monday to Friday On call Weekdays Weekends as needed People with a criminal record are encouraged to apply Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: In person