Luxury Retail Keyholder - Valley Fair (CA)

The CompanySwatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.Job DescriptionAs a Retail Keyholder with Longines, you will responsible for demonstrating outstanding customer service and leadership on the selling floor. You will help build and implement client outreach initiatives, build brand awareness, and assist in daily operations of the store. You will support and assist the management team in achieving all customer service and sales goals initiatives. You will also assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will represent and demonstrate the brand, inside and outside the boutique.ProfileDuties And ResponsibilitiesProvide a unique and special experience to all clientsReach & exceed your sales goalsDevelop potential clients through both client outreach and networking effortsMaintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchasesAssist team members in sales process as per established boutique protocolsDevelop existing client base and reach new prospects through networking and outreachProvide superior after-sale service to all clientsProvide the highest level of client service through personalized contact in product maintenanceUse product knowledge and selection to provide exceptional service and build customer relationshipsTeam-orientedOpening and closing the store as neededGreet customers in a timely, professional and personable mannerAll other duties assigned by ManagementRequirementsEducation and Experience RequirementsMust have High School Diploma and/or equivalentMust possess a strong luxury retail jewelry and time piece experienceAll applicants should have 3-5 years of experience in a Keyholder position, specialty retail preferredDriven to deliver superior service by exceeding customer expectationsAble to arrive to work on time and work lateAble to achieve sales goals and be goal orientedExcellent verbal and interpersonal skillsBe a self-starter and use good judgment in all situationsMust be able to work well as a team player in a fast-paced, energetic environmentMust be able to sustain level of professionalism; friendly demeanor;The ability to work well with all levels of internal management and staffClientele building skillsMust be able to demonstrate basic computer literacyFlexible to retail working hours including availability on weekends and holidaysAbility to multi-task and handle changing prioritiesAble to work well with minimal supervision; self-starterBilingual is a plusThis is primarily an active position, which requires the Retail Keyholder to have the ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week. During peak sale periods will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly without assistance. In certain circumstances, weights may be higher. Required to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.Compensation & BenefitsThe compensation for this role is $25 - $29 per hour depending on experience. Commissions are also part of the compensation for this role.The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)Company paid life insurance and Long Term Disability3.5 weeks of PTO per year, 1 Month PTO after 5 yearsSpecial bucket of sick time per year extended paid time for medical, parental and military leaveHoliday payVoluntary FSA, STD, Accident/Hospital Indemnity insuranceEmployee product discountFor more information please see https://transparency-in-coverage.uhc.com/#SGUSCJob Location: Stevens Creek Boulevard 2855, 95050 Santa Clara CA, United States (California)Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA