IT Operations Technician II (On-Site)

PurposeThe IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg's production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions.Key ResponsibilitiesMaintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system componentsProvide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devicesIdentify opportunities and implement improvements in systems capabilities that increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitivenessWork closely with the IT Operations Support group on adherence to standards and participate in training as requiredDevelop and maintain documentation, and provide training for plant personnel on the manufacturing network system and componentsWork with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assignedProvide guidance and mentorship to entry-level IT Operations TechniciansFoster trust and collaboration by engaging regularly with production teams, staying visible on the floor, and creating open channels of communication for IT support and feedbackMay be required to travel to other plants to assist with troubleshooting or provide guidanceFollow Health & Safety policies and programsModel Company core valuesRequired QualificationsAssociate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experienceFour years of experience in administration of Windows workstations and serversDemonstrated safety focusNetwork skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environmentMust be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as requiredPreferred QualificationsBachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experienceExperience interfacing with or supporting infrastructure needs of a process-control environmentExperience with VMWare vSphere and VMWare Horizon and Wonderware Controls softwarePLC Programming Experience / Allen BradleyBenefits at RoseburgRoseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:Bonus opportunities based on company and individual performance401(k) with up to 4% company match and 3% automatic company contributionVacation starting at 3 weeks and 11 paid holidays per yearCompany-sponsored medical, dental, and vision insuranceCompany-paid life, AD&D, and long-term disability insurance optionsMental health benefits for the entire family, including 8 free annual sessions per personWellness programs and incentives, including biometric screenings & wellness challengesPaid time away from work for illness or injury, as well as paid parental bonding timeHealth Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) optionsCompany match for charitable contributionsEducation assistance and professional development supportFinancial and retirement counselingAdditional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and moreAN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANSAN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANSJ-18808-Ljbffr