Support Services Supervisor

**Please read the ENTIRE job posting before applying****This is an in-office position with a MondayFriday schedule from 8:00 a.m. to 4:30 p.m. The role also requires participation in an on-call rotation and flexibility to cover open site hours as needed**This role operates administratively in a Home and Community-Based Services (HCBS) Setting , defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities.HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, youll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, youll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.What Winning Looks Like:While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:Create and maintain the team culture, which may include:o Collaborating with Imagines' Recruitment Team to hire the best team members for the job.o Supervise the Direct Support Professional team.o Collaborating with Imagines Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices.o Scheduling your team to work at times that fits the needs of the people we serve.o Being actively present and involved with your team, including performing weekly site visits and following up with team members.o Conducting monthly team meetings focused on immediate needs and team culture.o Providing coaching opportunities for staff.o Agreeing to be placed on-call as required and fill in for the team if there is need.o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons.o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines.o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours.Overseeing resources, which may include:o Monitoring and scheduling vehicle usage for services.o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator.o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator.o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team.o Monitoring medication check-ins.o Monitoring appointment scheduling and follow-up communication for individuals served.o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine.Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry.Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation.Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible.Know Were For You:We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that.Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes.Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one.Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.Employee Assistance Program: Were there for you through all lifes ups and downs.Required Preferred Job Industries