Strategic Account Manager

About the job Strategic Account ManagerPosition SummaryWe are seeking a strategic Key Account Manager to oversee and grow a portfolio of enterprise-level customers. This role is focused on deepening relationships and expanding share of wallet within existing accounts, rather than new business development.The ideal candidate is a polished client-facing professional who excels at executive-level relationship management, strategic planning, and identifying opportunities to expand logistics solutions within large organizations. This role will serve as the primary liaison between key customers and internal teams, ensuring exceptional service delivery while driving revenue growth across the account portfolio.Key ResponsibilitiesStrategic Account ManagementManage and grow a portfolio of large enterprise and Fortune 500 customer accountsServe as the primary point of contact for strategic client relationshipsDevelop long-term account strategies focused on revenue growth, service expansion, and customer retentionBuild strong relationships with senior stakeholders and decision-makers within customer organizationsExecutive Client EngagementLead Quarterly Business Reviews (QBRs) and strategic planning discussions with customersPresent performance reporting, operational insights, and service improvement initiativesIdentify opportunities to improve customer outcomes and strengthen partnerships Revenue & Wallet Share GrowthDrive share-of-wallet expansion within existing accountsIdentify opportunities for:Lane expansionModal expansionAdditional logistics solutionsPromote and cross-sell services across both asset-based and brokerage capabilities Internal CoordinationAct as the internal advocate for assigned accounts and ensure alignment across teamsCollaborate with operations, sales, and leadership to deliver on customer commitmentsCoordinate with internal execution teams who manage day-to-day shipment operationsProvide strategic direction and oversight to ensure customers receive high-level service Performance AnalysisMonitor account performance metrics, shipment trends, and service KPIsUse reporting and data insights to identify growth opportunities and improve service delivery QualificationsBachelors degree preferred5+ years of experience in account management, logistics, supply chain, or transportationExperience managing large enterprise or strategic customer accountsStrong executive presence and ability to engage with senior-level stakeholdersExcellent relationship-building and communication skillsStrong organizational skills with the ability to manage multiple prioritiesExperience conducting customer reviews, presentations, and strategic planning discussionsWillingness and ability to travel for customer meetings as needed Compensation & BenefitsCompetitive base salary plus performance incentivesPaid vacation and sick timeComprehensive healthcare benefits (medical, dental, vision)Company-sponsored 401(k) retirement plan