Front Desk Agent

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Front Desk Agent Full Time Clerical E14, Independence, MO, US • 6 days ago • Requisition ID: 1257 Accountability The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. Reports To and Is Served By: The Front Office Manager, Assistant General Manager, or General Manager FLSA Designation: Non-Exempt What to Expect Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience. Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations. Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. Provide information about hotel amenities, local attractions, and services. Room Assignments: Assign rooms to guests, considering guest preferences and room availability. Ensure the correct room type and rate are assigned. Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues. Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests. Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity. Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services. Concierge Services: Arrange transportation, make restaurant reservations, and provide information on local events and attractions. Front Desk Operations: Keep the front desk area organized and well-maintained. Manage administrative tasks, including filing, faxing, and email communication. Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately. Foundational Skills and Qualities Strong organizational skills to manage tasks and prioritize work. Good physical stamina and ability to perform tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Exceptional communication skills, both verbal and written. Attention to detail and ability to multitask in a busy setting. Diplomatic and tactful handling of challenging situations. Flexibility to work various shifts, including weekends and holidays. Work Expectations and Responsibilities Willingness to adapt to a variety of tasks, including other duties as assigned. Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications relevant to the specific job. Education and Experience High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Physical Demands Lift, carry, push, and pull up to 35 lbs. Travel N/A Position On-site work at the hotel property. Schedule: Weekends and evenings 3-11 pm, 4 p-12 am, and 5 pm-1 am depending on business levels. J-18808-Ljbffr