Patient Access Rep ER, Full Time, 3rd Shift

Job Summary: Professionally and courteously interviews patients and/or family membersto obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the smooth flow of patients through registration areas. Provides excellent customer service and service recovery. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and valuesMinimum Knowledge, Skills, Experience RequiredEducation / Certification:High School / GED Required. Post-secondary Education Preferred.ExperienceTwo years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.Additional Skills / AbilitiesExcellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.