VP/SVP, Client Services

About the RoleOur client, a leading global medical communications agency, is seeking a dynamic and strategic Vice President or Senior Vice President of Client Services to join their expanding US leadership team. This is a newly created role driven by growth, offering the opportunity to lead major accounts, develop cross-functional teams, and play a key role in shaping the agency's commercial and medical affairs strategy across global clients.The ideal candidate will have deep experience across publications, medical affairs, and commercial medical communications, with a proven ability to manage large, cross-functional teams across the US and UK. This individual will serve as a strategic leader and client partner, overseeing account growth, operational excellence, and team performance.Key ResponsibilitiesLeadership & StrategyLead and inspire cross-functional client services teams across the US and UK, ensuring alignment, collaboration, and delivery excellence.Drive account strategy and provide senior-level oversight across publications, medical affairs, and commercial programs.Partner with agency leadership to shape and implement long-term client and business growth strategies.Client PartnershipServe as a trusted strategic advisor to senior-level pharmaceutical and biotech clients.Build and sustain strong client relationships, ensuring the highest levels of satisfaction and partnership.Guide clients across global, regional, and US-based initiatives, helping them meet key scientific and commercial objectives.Business DevelopmentContribute to agency growth through proactive business development and client expansion.Leverage existing industry relationships and networks to generate new client opportunities and introductions.Lead or support proposal development, pitch presentations, and organic account growth efforts.Operational ExcellenceOversee project delivery quality, budget management, and profitability across assigned accounts.Ensure effective collaboration across medical, scientific, creative, and digital teams.Mentor and develop account teams, fostering a culture of accountability, innovation, and excellenceQualifications10+ years of experience within medical communications, publications, medical affairs, or commercial communications, ideally within an agency environment.Bachelor's degree required; degree in a life science, healthcare, or related field strongly preferredProven experience leading large, cross-functional client service teams across the US and UK.Strong commercial acumen and success driving account growth and new business development.Track record of managing senior-level pharmaceutical/biotech clients across multiple therapy areas.Deep understanding of the pharma lifecycle and the integration of med affairs, publications, and commercial strategies.Exceptional leadership, communication, and client partnership skills