Patient Scheduling

Orthopedic sports medicine physician practice looking for a highly motivated individual to join our team as a Patient Scheduling team member. DUTIES INCLUDE, BUT ARE NOT LIMITED TO: Manages large volumes of inbound calls in a timely manner; always identifying self and clinic. Answers all calls in the queue in a timely and efficient manner Handles all incoming telephone calls from patients, makes appointments in appropriate time slots for doctors and answers general questions and inquiries Uses computer system to refer existing patient information or set up new patients Provides patients with available time slot and desired location to ensure full use of all physician time slots Communicates all add-ons, delays, cancelations, and no shows to Clinical Coordinator Responsible for inputting very detailed information on the patient using a variety of computer screens i.e. personal information and insurance After completion of the call and input of the patient information, representative checks records Verifying the details entered and adds any additional notes that may be necessary. Explains all patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment Provides information to callers on practice policies and procedures such as what is required following Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. Maintains general filing system and files appropriate correspondence electronically or manually. Receives, directs, and relays telephone and fax messages. Responds to calls efficiently, not put time saving before quality of service. Maintain inventories of supplies and provides a list of what is needed to the manager Must be able to cover Patient Experience/Front desk as needed Performs other general administrative tasks as directed by Patient Experience Manager or Team Lead EDUCATION: High School diploma or GED required QUALIFICATIONS: Knowledge of medical practice NextGen HER software (preferred) Knowledge of insurance benefit structures MS Office, basic office support skills (telephone, filing, data entry) and basic math skills. Excellent telephone etiquette, pleasant personality and customer service skills. Bilingual in Spanish and English EXPERIENCE: 1+ years of experience working in an office, clerical or medical facility. Experience with electronic scheduling system and electronic medical records (EMR) required. Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Medical Specialty: Medical-Surgical Schedule: 8 hour shift Day shift Monday to Friday On site required Job Posted by ApplicantPro