Intake Clerk- bilingual

The Intake Receptionist serves as the first point of contact for individuals and families seeking social care services. This role is responsible for welcoming clients, answering phones, conducting initial screenings, collecting basic demographic and eligibility information, obtaining consent, and scheduling intake appointments. The Intake Receptionist ensures accurate data entry, maintains confidentiality, and provides a compassionate, respectful experience while supporting care coordination and program compliance. Must speak English and Spanish Key Responsibilities: Answer incoming calls and greet walk-in clients professionally Explain available social care services and obtain verbal consent Collect and verify basic client information (name, DOB, household details) Conduct brief intake screenings and route clients appropriately Schedule assessments and intake appointments Maintain accurate records in electronic systems and protect confidentiality Communicate effectively with case managers and supervisors Qualifications: High school diploma or equivalent required Strong communication and customer service skills Basic computer and data entry proficiency Experience in healthcare, social services, or community-based settings preferred Ability to work with diverse populations with empathy and professionalism Pay: $18.00 - $22.00 per hour Work Location: In person