Call Center Assistant Manager

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.Lead-Setter Assistant Manager Qualifications:High School diploma or equivalency, required3+ year(s) of appointment scheduling and/ or call center training experience; proficiency in Microsoft Office 365 Copilot, Salesforce (I-360), and related applications; knowledge of our brands, preferredA passion for customer service and trainingExcellent interpersonal communication, time management, and organization skillsStrong decision-making, problem-solving, and adaptability to challengesCall Center Lead-Setter Responsibilities:Participate in and lead goal-setting meetings with management and teamHire and train Lead-Setters in partnership with Human Resources (HR)Review recorded calls for quality assurance and record daily KPIS on scorecardPerform the responsibilities of a Lead-SetterProvide front desk coverage for walk-in traffic and events as neededPay: $21.00-$23.00/hr. plus bonusesBenefits:401(k) profit-sharing retirement planMedical, dental, and vision insurancePaid time offMileage reimbursementEmployee discountsReferral programsSchedule:Full-time, 32-40 hours per week (on-site).5-1-hour meal break, non-exemptMonday-Friday: 8:30pm-5:00pmRotating Saturday: 9:30am-3:00pmApplication Question(s):Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?Are you authorized to work in the U.S.?If you feel you are the right fit for this position, apply here or in-person at our Design Center: https://poulindesigncenter.com/careers/employment-application/