OKC - Technician Manager

WHO WE ARE:Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service. We focus on understanding and fulfilling their needs.The Tech Team Manager is responsible for ensuring that team members follow company protocol and procedures, are properly trained, have required tools and parts for job, and are performing their jobs to expected level of professionalism required by Imperial.Benefits include: Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays.Please visit www.imperialco.com for more information.Key Responsibilities:Own and maintain vending install calendarProactively identify, communicate, and resolve scheduling conflicts or delaysProperly communicate scheduled dates and changesProvide operational support to departmental and cross-departmental initiativesDeliver day-to-day leadership, guidance, and accountability for assigned teamsMonitor performance and identify opportunities to improve efficiency, accuracy, and communicationEstablish clear expectations for accuracy and timeliness, and hold team members accountable to defined standardsQualifications:High school diploma or equivalentStrong problem-solving skills with the ability to resolve issues independentlyExcellent written and verbal communication skillsValid driver's license with a clean driving recordDemonstrated leadership or supervisory experience preferredAbility to manage competing priorities and adapt to changing business needsStrong organizational and time-management skills with a high level of attention to detailWorking Conditions:Work in varied environments while maintaining professional client interactionsAbility to regularly lift 50 pounds or moreOperation of a company vehicle for daily travel between client locationsProficiency with scheduling tools, calendars, and Microsoft Office applicationsRequired Attributes:Integrity and accountabilityInnovative and growth-oriented mindsetAbility to perform effectively under pressureStrong attention to detail and task managementAdaptability to new policies, procedures, and operational changesExcellent communication and client-relationship skillsWHAT WE LOOK FOR:Mechanical and/or electrical background, either from previous work experience or formal trainingBasic computer knowledge: Excel, Word, Outlook Email and CalendarValid DL / Drive Company vehiclesIntegrityInnovationResponsibleGrowth orientedAble to create and enforce resolutions quicklyHave a willingness for changeAble to adapt to new policies and proceduresHave exceptional communication skillsMust be detail orientedMust be able to manage several tasks at onceMust have client relations skillsTechnical Services a plusMechanical &/or Electrical Background