Collections Specialist (Federal Government) - Urgent Need

Position : Collections SpecialistLocation : San Antonio, TXDuration : 12 Months Total Hours/week : 40.001st ShiftClient: Medical Device CompanyJob Category: Accounting/FinanceLevel Of Experience: Entry LevelEmployment Type: Contract on W2 (Need US Citizens or GC Holders Only)Workdays/hours: M - F 8am - 5pmJob DescriptionIn this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables to maximize revenue management for client. Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns, and assisting with resolution of escalated collection issues.Primary Duties/ResponsibilitiesProactively monitor and reconcile customer accountsIdentify, and facilitate the resolution of, disputed receivables.Provide exceptional customer support, responding to account queries in a timely and professional mannerMaintain a detailed understanding of customer contracts and how they impact the collections processMaintain accurate and up to date customer account documentationProactively escalate to internal support partners and Sr Management as appropriateIdentify, and communicate process improvement opportunities to Manager as appropriateQualificationsRequired:2+ years in commercial collectionsStrong analytical/problem solving skillsExcellent communication skills (written and oral)Superior customer service skillsGood Administrative skillsStrong attention to detail and goal orientedAbility to prioritize and manage multiple responsibilitiesContract AnalysisKnowledge of collection techniques (i.e., skip tracing)Strong Microsoft Excel skillsHigh School Degree or equivalentMust have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.PreferredDirect experience with SAPWorking knowledge of Microsoft OfficeExperience working in a shared service centerBachelor's Degree in Finance / Accounting / Economics