Web IT Specialist

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Department: Information TechnologyPay Grade: A13FLSA Status: NonexemptJOB SUMMARYThe Web & IT Support Specialist is responsible for managing and maintaining the City's websites, while providing general IT support to staff and assisting with technology operations. This position emphasizes WordPress website development and administration as a primary function, with additional responsibilities supporting desktop systems and assisting with server environments.This role is ideal for a candidate with strong web skills and a willingness to learn and grow in systems and infrastructure technologies.ESSENTIAL JOB FUNCTIONSWeb Development & Management (Primary Role)Administer, maintain, and develop City websites using WordPressDesign, update, and improve website layout, usability, and accessibilityManage themes, plugins, updates, and site securityOptimize website performance and troubleshoot issuesCoordinate with departments to publish and maintain contentEnsure websites meet accessibility and public communication standardsSystems & Server Support (Learning / Assisted Role)Assist with maintenance of Linux (Ubuntu) servers hosting web applicationsSupport Apache web services and PHP environments under guidancePerform basic monitoring and report issues to senior IT staffParticipate in system updates, patching, and documentationDevelop skills in server administration over timeDesktop Support & End-User ServicesProvide technical support for Windows 11 workstationsSupport Microsoft 365 (Office apps, email, Teams)Troubleshoot hardware and software issuesAssist with workstation setup and deploymentsProvide basic user training and assistanceIT Operations & SupportAssist IT team with installations and projectsMaintain documentation for websites and systemsFollow cybersecurity best practicesLearn new technologies as needed to support City operationsPerforms other related duties as assigned.QUALIFICATIONSEducation and Experience:High School Diploma or GED; andAssociate's degree in IT, Web Development, or related fieldOREquivalent combination of education and experience2-4 years of experience in:WordPress development/design (required)IT support or helpdesk (preferred)Preferred QualificationsBasic experience with Linux (Ubuntu) and ApacheFamiliarity with PHP, HTML, CSS, or MySQLExperience with accessibility standards (ADA compliance)Experience in a municipal or public sector environmentLicenses or Certifications:Must maintain a valid State driver's license.Special Requirements:Strong proficiency in WordPress administration and website designExperience with themes, plugins, and content managementBasic understanding of:Web hosting environmentsLinux systems (or willingness to learn)Windows 11 and Microsoft 365 support skillsOccasional after-hours supportKnowledge, Skills and Abilities:Strong web design and user experience awarenessAbility to troubleshoot technical issues effectivelyGood communication with non-technical staffAbility to learn new systems and technologiesStrong organizational and time management skillsKnowledge of PC's and the ability to install, maintain, and diagnose Microsoft operating systems and application suites.Skill in uses computers, notebooks, PDAS, cell phones, printers, test equipment, soldering irons, copy machine, fax machine, cable crimpers, power tools, ladders and the use of regular hand tools.Ability to treat all matters within the City of Page for all departments with extreme confidentiality.Ability to diagnose, test, maintain, and repair computer desktops, notebooks, peripherals, servers, cabling, and networks.Ability to establish and maintain effective professional working relationships with employees, vendors, city agents and citizens.Ability to use tools and test equipment.Ability to follow standard office environment safety requirements.Ability to troubleshoot computer problems quickly and efficiently to assure minimal down time.Ability to communicate effectively verbally and in writing.Ability to explain technical concepts and procedures to non-technical users.PHYSICAL DEMANDSWhile performing the duties of this job, the employee must exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The following physical abilities are required: feeling, fingering, grasping, handling, hearing, lifting, mental acuity, reaching, speaking, talking, visual acuity, and walking.WORK ENVIRONMENTThe work requires decision making that could lead to major community or organizational consequences if this position fails to make the appropriate decision at the time.