Desktop Support Analyst

Contract to hire opportunity for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You’ll be hands-on with end-user support while also contributing to process improvements and small projects.What you’ll do• Provide day-to-day support for laptops, desktops, peripherals, and end-user software• Respond to and manage help desk tickets, keeping users informed through resolution• Help administer the ticketing system, including ticket routing and prioritization• Support employee onboarding and offboarding, including device setup and workstation readiness• Assist with mobile devices, printers, and corporate print services• Maintain accurate inventory of IT equipment and supplies• Document procedures and help improve support processes and services• Partner with vendors, consultants, or contractors on assigned initiatives• Support junior team members with technical guidance and best practices• Participate in upgrades, changes, or maintenance that may occur outside standard hours• Contribute to small projects and support larger, cross-functional initiatives• Recommend tools or technologies that improve user experience and efficiencyWhat success looks like• Users feel supported, informed, and confident in their technology• Issues are resolved efficiently with clear communication• Processes are documented and continuously improved• The IT team is seen as responsive, collaborative, and service-orientedRequirements• 4+ years of experience in a desktop support, or end-user support environment• Strong experience supporting Microsoft-based environments, including Microsoft 365• Working knowledge of device management tools such as Intune• PowerShell scripting experience• Experience supporting laptops, desktops, mobile devices, printers, and peripherals• Ability to troubleshoot issues independently and escalate appropriately when needed• Strong communication skills with the ability to support users at all levels of the organization• Customer-focused mindset with a sense of urgency and accountability• Comfortable managing multiple priorities in a fast-paced support environment• Interest in process improvement, documentation, and continuous learning• Associate or Bachelor’s degree in Information Technology, Business, or a related field, or equivalent hands-on experience