Business Process Optimization Analyst
OverviewResponsible for analyzing and improving business processes to support operational efficiency, cost reduction, and service quality. Works with moderate supervision to evaluate workflows, identify improvement opportunities, and support the implementation of process enhancements. Applies foundational knowledge of process improvement methodologies and collaborates with cross-functional teams to deliver measurable results. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and techniques.ResponsibilitiesAnalyze existing business processes to identify inefficiencies, redundancies, and areas for improvementDevelop and maintain process documentation including process maps, flowcharts, and standard operating proceduresContribute to the development of business cases and value assessments for process initiatives by gathering data and supporting ROI calculationsCollaborate with stakeholders to gather business requirements and translate them into process improvement opportunitiesSupport the implementation of process changes and monitor their effectivenessConduct root cause analysis and recommend solutions to address process-related issuesAssist in benchmarking internal processes against industry best practicesUtilize process modeling and workflow tools to visualize and communicate process designsContribute to the development of business cases and performance metrics for process improvement initiativesMonitor process performance and escalate issues as neededAssist in developing training content and user guides for process changesParticipate in change management activities to support process adoptionMay perform other duties as assignedQualificationsIntermediate understanding of business and operating environmentExperience in root cause analysis and problem-solving techniquesExperience in process documentation and standardizationExperience in cross-functional collaborationExposure to business case development and ROI modelingProficient in process improvement methodologiesProficient in process modeling and workflow toolsBasic knowledge of data analysis and visualization techniquesUnderstanding of change management principlesKnowledge of business requirements gatheringKnowledge of performance metrics and KPIsDesired QualificationsBachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience2+ years of experience in process improvement or business analysis. Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean PractitionerHoursAdditional InformationMonday - Friday, 8:00AM - 4:30PMLocation:820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion. 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Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.