IT Engineer

Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.About The RoleRedpanda is looking for a people-oriented third Information Technology Engineer, with an emphasis on the “Engineer”. We believe that an engineering and AI-forward approach is a benefit to most technical challenges and we’re looking to hire someone that feels the same. While strong technical skills are highly valuable, being able to take those skills and turn them into automated processes is where we see the difference between good and great. Join our Redpanda IT team and help us scale our operations globally.You WillDrive frontline support - triage and resolve remote end-user issuesSupport security and compliance efforts by owning detection and response across our security stack, including CrowdStrike, Bitdefender, Kolide, Okta, 1Password, and AbnormalOwn new hire onboarding and hardware asset lifecyclesManage Zoom Room AV systems and printer infrastructure across office locationsSupport MDM operations, rollouts, and migrations across JumpCloud, Iru/Kandji, InTune, and LandscapeMaintain and troubleshoot collaboration and AI tools including Zoom, Slack, Google Workspace, O365/Teams, Atlassian, Claude, and ChatGPTShare responsibility with the IT team for offboarding, asset management and device deploymentExplore and opportunistically leverage AI to improve operations, workforce IT experiences, and to scale up your own impactCreate documentation/content for end-user guidanceOrganize and document your work for coordination within the IT teamYou Have2-4+ years of experience in a systems administrator or IT engineer rolePrior experience in an IT specialist, helpdesk, or desktop support roleHands-on experience with a variety of MDM platforms - Kandji, InTune, or JumpCloud preferredExperience with identity and access management, especially OktaExperience working a helpdesk queue and owning tickets end-to-endExperience configuring, troubleshooting, and managing collaboration tools including Slack, Google Workspace, Microsoft Teams, and ZoomExperience managing and troubleshooting macOS, Windows, and Linux devices - Ubuntu and Fedora preferredExperience configuring and monitoring endpoint security toolsAbility to work autonomously in a fully distributed environment, including support for onboarding, offboarding, and asset managementExcellent written and oral communication skillsPlease Highlight If Applicable To YouExperience writing scripts to automate IT processes (Python, Bash/Zsh, PowerShell, etc.)Experience with Linux device managementExperience with a variety of MDM'sExperience with CrowdStrike Falcon or similar EDR platformsFamiliarity with Kolide or other device trust and compliance toolsExposure to GRC or compliance programs (SOC 2, ISO 27001)Experience supporting a distributed or remote-first workforceExperience working in public clouds (AWS, GCP, Azure)Stays informed on developments in AI and is enthusiastic about adopting new technologiesU.S. base salary range for this role is $98,000-$115,000.Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.