Customer Support Associate

** Customer Support Associate** We're seeking a compassionate and detail-oriented Customer Support Associate to join our oncology management services organization (MSO) in Glendale, CA. In this role, you'll be the first point of contact for our patients, healthcare providers, and insurance companies, ensuring smooth communication and exceptional service. **Location:** 550 North Brand Blvd., Suite 1000, Glendale, CA 91203 (In-person role) **Key Responsibilities:** - Manage incoming phone calls and emails, addressing patient inquiries and concerns with empathy - Coordinate with healthcare providers to obtain necessary information and documentation - Process payments and handle billing inquiries - Assist with insurance verification and claims processing - Maintain accurate patient records and ensure data confidentiality - Collaborate with internal teams to resolve complex issues and improve patient experience **Qualifications:** - High school diploma or equivalent required; associate's degree preferred - 1-3 years of customer service experience, preferably in healthcare - Excellent verbal and written communication skills - Proficiency in Microsoft Office Suite and ability to learn new software quickly - Strong problem-solving skills and attention to detail - Ability to maintain composure in high-pressure situations **What We Offer:** - Competitive salary and comprehensive benefits package - Opportunity to make a difference in patients' lives - Professional development and growth opportunities within the organization - Supportive team environment in a fast-paced healthcare setting At OPN Healthcare, we're committed to providing exceptional support to patients and healthcare providers. If you're passionate about customer service and want to contribute to improving cancer care, we'd love to hear from you. To apply, please submit your resume and a brief cover letter explaining why you're interested in this role. Job Type: Full-time Pay: $22.00 per hour Experience: Microsoft Office: 1 year (Required) Customer service: 1 year (Required) Language: English (Required) Ability to Relocate: Glendale, CA 91203: Relocate before starting work (Preferred) Work Location: In person