Customer Service

About the Role Sunon is seeking an Customer Service Representative to support our U.S. operations team. This role is responsible for Order entry, managing after-sales support, coordinating logistics, issuing invoices, and tracking payments to help close the full sales cycle while delivering a strong customer experience. Responsibilities Generate customer quotes and support basic administrative tasks. Input, update, and track orders and after-sales cases in internal systems. Manage cases involving damaged, missing, or incorrect products。 Coordinate with warehouse, logistics, and internal teams to resolve issues efficiently. Issue invoices, ensure customer payments are received, and record payments accurately. Communicate professionally with customers via email and phone as needed. Maintain a continuous improvement mindset. Qualifications Associate’s degree or equivalent experience. 1–3 years of customer service, after-sales, or order entry experience. Fluent in English; strong written and verbal communication skills. Highly organized, detail-oriented, and able to multitask. Proficient in MS Office; NetSuite experience is a plus. Experience in manufacturing, furniture, or logistics is a plus. Mandarin proficiency is a plus. What We Offer Competitive salary based on experience. Full-time, stable on-site role. Paid vacation and medical, vision, and dental insurance. Opportunity to grow with a global company expanding in the U.S. market. Job Type: Full-time Pay: $4,000.00 - $5,000.00 per month Benefits: Dental insurance Health insurance On-the-job training Paid time off Vision insurance Education: Associate (Preferred) Ability to Commute: Lake Forest, CA 92630 (Preferred) Work Location: In person