Guest Experience Specialist

SVG Motors | Beavercreek, Ohio Full Time | $800/week base + Performance BonusThis isn't a detail job. It isn't a lot attendant job. It isn't a greeter job.It's all three — and something more important than any of them.At SVG Motors, we built our business on a belief that buying a car shouldn't feel like a fight. No commissioned salespeople. No pressure. A purchase process that takes less than an hour. A seven-day return policy. A team that treats every person who walks through our door like they matter — because they do.You are the last impression we make on every customer who buys a vehicle. And when we're busy, you are the first impression we make on every guest who walks in.We're hiring two people who take that seriously.What You OwnGuest Welcome & ExperienceWelcome every guest who walks through our doors — with intention, not a scriptTell the SVG story — who we are, how we're different, and why it mattersWhen our Sales Professionals are with customers, you make sure no one waits alone, no one feels ignored, and no one leaves without understanding that SVG is not like every other dealer they've been toOffer water or coffee, escort guests to the right person, and make the wait feel effortlessYou are not closing deals. You are not negotiating. You are creating the kind of experience that makes people call their friends and say — you have to go to SVGYour standard is simple: every guest who walks into SVG Beavercreek should leave feeling like the most important person in the building — whether they bought a car or notVehicle DeliveryStand in at every vehicle delivery alongside the Sales ProfessionalWalk the customer through a complete vehicle orientation using the SVG Delivery Checklist — exterior condition, interior features, technology setup, safety systems, and protection productsConnect the customer's phone via Bluetooth, walk them through their connected services app, and make sure they leave knowing exactly how to use what they paid forObtain signed customer confirmation of vehicle condition and delivery completionPresent the Google review QR code at every delivery — before the customer walks out the doorYou are the final human interaction a customer has with SVG — own itPre-Delivery Quality ControlConduct a full pre-delivery inspection on every sold unit before it reaches the customerNothing leaves without your sign-off — you are the last gateWe have had vehicles delivered with issues the customer discovered at home — that ends with this roleUsed Car & Service Quality ControlDrive used vehicles before and after service appointments — document condition on entry and confirm it matches on exitComplete the Lot Ready Inspection on every vehicle before it hits the frontlineFlag condition changes, damage, or missing items before a vehicle is returned to inventory or a customerPhotos, pricing review, and window sticker confirmed on every lot-ready unitLot & Facility StandardsDaily lot walk — vehicles straight, clean, properly staged, prices postedDetail supply inventory and recon bay organization maintainedCoordinate vehicle readiness timelines with Sales and ServiceThe ScheduleWe are open Monday-Thursday 9am-7pm and Friday-Saturday 9am-6pm. With two Guest Experience Specialists on staff, we maintain full coverage across all open hours. Schedules are staggered to ensure afternoon and Saturday peak coverage with both people on the floor. Full schedule details provided at interview.Who You AreYou walk into a room and make people feel comfortable without trying. You notice the guest standing by themselves before anyone else does. You take pride in things being done right — not almost right.Warm, confident, and genuinely comfortable with people — this is a hospitality role as much as it is an automotive roleDetail-oriented in a way others find excessive — you are the last line of quality control on every vehicle we deliverTakes ownership — if something is wrong you say so before it becomes someone else's problemValid driver's license required — clean driving recordBackground in hospitality, customer service, automotive, or any guest-facing role is a strong fitYou will be trained on the SVG Phoenix Process and Delivery Checklist — willingness to execute it exactly as designed is non-negotiableAutomotive experience is welcome but not required — the right attitude matters more than industry knowledgeWhat You're ProtectingEvery vehicle you deliver and every guest you welcome represents someone who chose SVG over every other option in this market. Our reputation is built on the experience we deliver — not just the vehicle. Your job is to make sure that experience matches every promise we made.CompensationBase salary: $800/week ($41,600/year)Monthly performance bonus tied to guest delivery ratings and vehicle return rate$20 per 5-star delivery rating$10 per 4-star delivery rating$20 per vehicle with no condition return within 30 daysMonthly qualifiers: average rating must be 4.5 stars or higher AND vehicle return rate must stay below 10% to unlock bonusStrong performers earning full bonus can expect $55,000-$65,000+ annuallyBoth positions are identical in pay, schedule, and responsibility