Logistics & Warranty Manager

Join a team that cares about people, craftsmanship, and doing the right thing! Synergy Builders is a premier remodeling company based in the western suburbs of Chicago, specializing in transforming homes through innovative design, expert craftsmanship, and personalized service. With nearly 25 years in business and a reputation for excellence, we take a client-first approach to help homeowners bring their vision to life—from concept to completion. We are looking for a Logistics & Warranty Manager who loves keeping projects running smoothly, supporting field teams, and creating great experiences for homeowners. If you thrive in a fast-paced environment, enjoy solving problems, and want to play a key role in a successful remodeling company, this may be the perfect fit. As our Logistics & Warranty Manager, you’ll be the operational backbone of our production team. You’ll manage everything from jobsite setup and material deliveries to warranty service, tools, equipment, fleet vehicles, and facility operations. You’ll also help develop our Site Maintenance Technician and build strong partnerships with our trade partners. This role is hands-on, highly collaborative, and perfect for someone who enjoys variety in their day. At Synergy, we live our Core Values, support each other, and take pride in delivering an exceptional remodeling experience for our clients. If you want to be part of a company where your work truly matters — we’d love to meet you. Key responsibilities: Jobsite Logistics, Preparation & Material Delivery Own and manage all jobsite preparation logistics prior to construction start. Execute or oversee full site setup in accordance with company standards and safety protocols. Plan, schedule, and route all material deliveries to active job sites. Coordinate with Site Superintendents regarding delivery timing and staging. Ensure safe unloading, staging, and storage of materials. Maintain documentation of deliveries. Procurement & Inventory Management Oversee quality and quantity of all received products. Order missing finished materials as needed. Manage product returns and inventory tracking. Oversee cabinet order tracking and deliveries. Material Take-Offs & Construction Material Planning Prepare and validate material take-offs for construction materials. Develop detailed material lists for structural, framing, drywall, and trim. Align material take-offs with project schedules. Maintain records of take-offs. Tool & Equipment Management Manage all company construction tools and equipment. Maintain digital inventory of tools. Implement tool check-in/check-out system. Coordinate tool repairs and maintenance. Hands-On Warranty Management Serve as primary owner of warranty process. Conduct site visits to assess warranty issues. Coordinate and schedule warranty repairs. Track warranty costs and vendor performance. Fleet Vehicle Management Maintain fleet inventory database. Oversee vehicle maintenance and repairs. Monitor fleet costs. Building & Infrastructure Operations Manage employee key access. Oversee building maintenance and safety compliance. Act as a designated forklift operator and trainer for the company Leadership & Personnel Management Oversee the Site Maintenance Technician, including training, performance management, timecard approvals, and day-to-day supervision. Model company Core Values and ensure department alignment with Synergy’s culture and customer experience standards. Trade Partner Oversight Lead contract and pricing discussions with trade partners, including negotiation of terms, scope clarifications, and cost alignment. Execute and manage trade partner onboarding, ensuring proper setup, documentation, safety alignment, and adherence to company standards. Maintain strong relationships with trade partners and support production teams in resolving performance or scope concerns. Qualifications & Skills Ability to manage multiple projects while maintaining attention to detail. Strong problem-solving and decision-making abilities. Team-oriented with excellent collaboration skills Proficiency in Microsoft Suite 365 Experience with Buildertrend preferred. Familiar with Chief Architect or similar design software Excellent communication and organizational skills. Knowledge of construction industry. Education & Experience Associate’s degree preferred or equivalent experience. Prior experience working with homeowners and managing remodeling projects is a plus. Training & Continued Education Already possesses or agrees to obtain forklifting certification within 30 days of employment Agree to become a forklift instructor for the company Work Environment & Physical Requirements Office and field based. Regular travel to client homes and job sites. Requires mobility around the showroom. Ability to lift and move materials. Comfortable in warehouse and construction sites. Work Schedule Full-time, 40 hours per week. Monday through Friday Occasional weekend participation in home shows and special events. Employee Benefits We value our employees and offer a comprehensive benefits package, including: Health & Wellness: Medical, dental, and vision insurance. Financial Security: Retirement plan with company match. Gym reimbursement. Paid Time Off: PTO bank and paid holidays. Professional Growth: Education Assistance Program and ongoing training, industry events, and certification programs. Work Environment Enhancement Program: Annual allowance to enhance your workspace. Mileage reimbursement.