Director of Facilities

Company DescriptionGood Shepherd Food Bank, located in Auburn, Maine, is a community-focused organization committed to addressing hunger and food insecurity in the region. Through innovative programs and partnerships, the organization works to ensure that every person in the state has access to healthy and nutritious food. By collaborating with a network of food pantries, meal sites, and community organizations, Good Shepherd Food Bank is a vital resource for individuals and families in need. Join a mission-driven team dedicated to making a positive impact in the community.Role DescriptionThe Facilities Director ensures Good Shepherd Food Bank’s distribution centers are safe, sanitary, secure, compliant, and fully operational, with particular responsibility for the reliability and integrity of refrigeration and freezer systems critical to food safety. This role supports our mission by maintaining audit‑ready, temperature‑controlled environments and by ensuring building safety, security, regulatory compliance, and continuity of operations across all sites.Facilities at Good Shepherd Food Bank are more than buildings and systems—they are environments where people collaborate, serve, and advance our mission. This role requires both technical rigor and human‑centered leadership, balancing operational excellence with a deep commitment to safety, accessibility, and the day‑to‑day experience of staff, volunteers, and partners.Facilities Operations, Refrigeration & MaintenanceProvide strategic and operational oversight of facilities across two distribution centers, including buildings, grounds, and core infrastructure.Serve as the organizational subject‑matter expert for industrial refrigeration and freezer systems, ensuring reliability, redundancy, and food safety compliance.Develop, implement, and continuously improve preventative maintenance programs for refrigeration, freezers, coolers, HVAC, electrical, plumbing, mechanical, and structural systems.Oversee day‑to‑day operation of buildings and grounds, including interior and exterior conditions, building systems, access points, and overall site readiness.Manage repairs, lifecycle planning,  and performance monitoring for all cold‑storage infrastructure, including compressors, condensers, evaporators, controls, alarms, and backup systems.Ensure daily facility operations support uninterrupted temperature control and rapid response to refrigeration failures or deviations.Serve as the primary facilities leader responsible for compliance with OSHA, fire/life safety requirements, building inspections, permits, and applicable federal, state, and local regulations across all sites.Sanitation, Housekeeping & Food Safety Ensure sanitation and housekeeping programs meet ServSafe principles, food safety audit standards, and regulatory requirements.Oversee vendor‑provided housekeeping and sanitation services, including janitorial, waste removal, recycling, and pest control.Ensure sanitation practices in cold‑storage areas support food safety, equipment longevity, and audit readiness.Safety, Security, Compliance & Emergency ManagementServe as the primary facilities leader responsible for compliance with OSHA, fire/life safety requirements, building inspections, permits, and applicable federal, state, and local regulations across all sites.Own and lead facility‑wide emergency preparedness, alarm response, and business continuity planning, including power outages, refrigeration failures, severe weather, security incidents, and other urgent facility or grounds‑related situations.Research, implement, and monitor the effectiveness of facility security systems, access controls, and fire alarm systems to protect people, product, and property.Partner with Supply Chain leadership to ensure industrial truck inspection, maintenance, and safety programs are effective, compliant, and consistently executed.Ensure facilities grounds are safe, well‑maintained, and accessible year‑round, including oversight of landscaping, snow removal, and ice management.Serve as the escalation lead and develop backup protocols to ensure timely response to alarms, emergencies, and after‑hours facility issues involving buildings and grounds.Strategic Planning, Space Use, and Capital ProjectsLead long‑term facilities and cold‑storage infrastructure planning, including refrigeration upgrades, system replacements, expansions, and redundancy improvements.Approach office and shared‑space planning with a strong focus on staff experience, accessibility, workflow, and change impact—not just square footage or cost.Oversee capital projects related to refrigeration, freezers, coolers, and building systems from concept through completion.Financial Management & Vendor OversightOversee operational and capital budgets for facilities, including significant investment in refrigeration systems and utilities.Manage specialized refrigeration vendors and service contracts, ensuring performance, compliance, and cost effectiveness.Team Leadership & CollaborationHire, train, coach, and supervise facilities staff, including the Facilities Maintenance Manager (Hampden) and Facilities Maintenance Coordinator (Auburn).Ensure the facilities team and vendors have clear protocols for refrigeration monitoring, escalation, and response.Delegate effectively and focus on developing people and systems, not just executing projects.QualificationsA leadership style that values communication, collaboration, and the day‑to‑day experience of people impacted by facilities decisions.Significant experience in facilities management, maintenance, or operations with deep, hands‑on knowledge of industrial refrigeration, freezer, and cold‑storage systems. Demonstrated experience managing refrigeration infrastructure in food distribution, cold storage, healthcare, or similarly regulated environments. Proven ability to design and oversee preventative maintenance programs for refrigeration and HVAC systems. Strong understanding of temperature monitoring, alarms, corrective action documentation, and audit readiness related to cold storage. Experience serving as a safety lead or primary safety officer, including emergency preparedness for refrigeration and utility failures. Proven experience overseeing operational and capital budgets, including high‑cost mechanical and refrigeration systems. Prior people leadership experience, including hiring, training, coaching, and performance management.