Field Service Technician 1

Job Description Field Service TechnicianResound NetworksDo you enjoy working both indoors and outdoors, staying active, and interacting with people? Are you looking for a role where you have independence, control over your success, and the opportunity to grow? Do you take pride in solving problems and delivering a great customer experience?If so, Resound Networks is looking for you.Resound Networks is a rapidly growing Internet Service Provider (ISP) serving cities and rural communities across multiple states. We are a team-driven organization focused on one mission: Get customers connected and keep customers connected.We are seeking a motivated and reliable Field Service Technician to join our team. This role is critical to our success and directly impacts customer satisfaction every day.What You Should Know Up FrontNo experience required — we will train youThis is not an office or IT desk jobThis role is physically demanding and requires working outdoors in various weather conditionsYou must be willing to work hard, stay active, and continuously learnIf you're looking for a desk job, this is not the role.If you're looking for a career where you can grow and take ownership, this is it.ScheduleWednesday – Saturday (4/10 schedule)This schedule may evolve over time based on business needsOvertime may be available based on workload but is not guaranteedWhat You'll DoInstall internet service for new customers and complete all required documentationPerform service calls to troubleshoot and resolve customer issuesConduct site surveys to determine optimal installation solutionsEducate customers on Wi-Fi performance and best practices for their homeEnsure all work meets Resound quality and safety standardsMaintain company equipment, tools, and inventoryComplete jobs efficiently while delivering a high-quality customer experienceWhat We're Looking ForStrong work ethic and willingness to learnAbility to work independently and stay accountableCustomer-focused mindset with strong communication skillsBasic computer knowledgeProblem-solving and troubleshooting abilityGood judgment and decision-making skillsAbility to work in indoor and outdoor environmentsPreferred Experience (Not Required)Cable, telecom, or low-voltage experienceGeneral labor, construction, or maintenance backgroundMilitary or field service experienceCustomer service experienceWhy Resound Networks?Paid training — no experience neededClear path for growth and advancementA fast-growing company with long-term career potentialA team that values accountability, quality, and performanceIf you're ready to work hard, learn a valuable skillset, and build a career—not just get a job—we want to hear from you.Company DescriptionResound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.Company DescriptionResound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.