Senior Instructional Designer

Job#: 3030989Job Description:Title / Position: Senior Instructional DesignerPay: $40-$50/hrLocation: Charlotte, NC* Hybrid allowance: 4x/week onsite, 1/week remoteContract Duration: 12+ months contract w/ potential to extend or convert with good performanceJob SummaryWe are seeking a skilled and highly motivated Instructional Designer / Learning Experience Designer to modernize and elevate our new‐hire training programs for sales and retention call center teams. In this role, you will take existing training assets-eLearnings, videos, agendas, and simulations-and transform them into engaging, interactive, and learner‐driven experiences.This position is focused on hands‐on learning creation, particularly in Articulate Storyline, and is ideal for someone who thrives in a corporate learning environment with employees. You will collaborate closely with subject matter experts to ensure learning experiences accurately reflect real‐world customer conversations, emotional intelligence, and sales communication best practices. In this position you will be working with a team of 8 members ranging from designers, facilitators, and a manager.Day‐to‐Day ResponsibilitiesAudit, redesign, and enhance existing training materials to increase interactivity, engagement, and learner retention.Develop high‐impact interactive e‐learning modules using Articulate Storyline (primary) and Rise (secondary).Design realistic, scenario‐based simulations that reflect the nuances of sales and retention conversations in call center environments.Collaborate with SMEs to build authentic conversation flows, branching scenarios, and decision‐based learning experiences.Utilize Xyleme to create and maintain participant guides and facilitator guides for a blended training program that includes both e‐learning and live workshops.Integrate modern learning technologies, including gamification, branching logic, adaptive learning, and rapid content development techniques.Leverage AI tools to support learning design and development, including brainstorming outlines, generating images, and creating audio assets.Shift training experiences from lecture‐heavy formats to experiential, learner‐centered approaches.Ensure training content reflects the emotional intelligence, empathy, and conversational finesse required for effective sales interactions.Continuously evaluate learner feedback and performance data to iterate, refine, and improve training assets.Qualifications3+ years of experience in instructional design, learning experience design, or e‐learning development.Advanced, hands‐on experience with Articulate 360, with strong emphasis on Storyline (Rise experience is a plus).Proficiency with Adobe Creative Cloud (e.g., Photoshop, Illustrator, Audition, Premiere Pro).Demonstrated experience using AI tools to support learning design, such as content ideation, image generation, or audio creation.Strong ability to work in a fast‐paced, results‐oriented environment with tight deadlines.Experience developing interactive training for sales, customer service, or call center audiences.Preferred / Nice to HaveExperience with Xyleme or similar learning content management systems.We're seeking a dynamic Learning Experience Designer to create training experiences for sales and retention workforce. Additionally, this person will update call center new hire programs. This person will create e-learnings or supervisor-led modules or an interactive infographic. This person will create a variety of deliverables to support the existing workforce such as eLearnings, supervisor modules and interactive infographics to name a few. Adobe Creative Cloud will be utilized, such as Premier Pro, Firefly and Adobe Stock, etc. Seeking someone who embraces AI to augment content and bolder workflow as this is a fast-paced environment with many simultaneous deliverables.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.Employee Type:ContractLocation:Charlotte, NC, USJob Type:Date Posted:April 16, 2026Pay Range:$40 - $84 per hourSimilar JobsSr Instructional DesignerInstructional DesignerSr. UX DesignerSr. UX DesignerSenior UX Designer