Quality Assurance Manager

Position SummaryThe Quality Assurance Manager leads all operational inspection and metrology activities at Lowell. The role oversees the Inspection Managers/Supervisors and CMM Supervisor, owns the calibration program, and serves as the senior technical authority on inspection methods, gauge selection, and metrology decisions for both released production and new product introduction (NPI) work.This is a hands-on leadership role for a candidate who can interpret prints in accordance with ASME Y14.5, makes sound decisions about inspection approaches, and can clearly defend those decisions to engineers and customers. The ideal candidate has a strong track record of building inspection teams that deliver right-the-first-time results in a regulated environment.Lowell is a leader in the precision machining of complex implants and instruments for the medical device industry. Our machinists manufacture complex lifesaving components and orthopedic implants that improve quality of life and save lives. We are committed to staying on the cutting edge of automation application.Key ResponsibilitiesPeople Leadership·        Lead, develop, and coach direct reports mentioned above.·        Build technical depth and succession across the inspection and CMM functions·        Manage performance, hiring, and capacity planning across inspection and metrology staff·        Resolve cross-shift and cross-function escalations involving inspection authorityInspection and Metrology Operations·        Own the operational execution of receiving, in-process, and final inspection on machined components and assemblies.·        Approve inspection methods, fixturing, and gauge selection for new and existing parts·        Lead resolution of measurement disputes with customers, suppliers, and internal engineering·        Ensure inspection capacity and throughput keep pace with production demandCMM and Programming Oversight·        Provide technical direction to the CMM Supervisor on programming standards, probe selection, and measurement strategy·        Review and approve CMM programs for complex or critical features·        Drive consistency in CMM methodology across machines and operatorsCalibration Program·        Own the operational calibration program: schedules, recall, vendor management, OOC investigation·        Partner with the Quality Systems Manager on calibration procedures and records as QMS documentsQuality System Participation·        Participate in MRB dispositions and provide technical judgment on nonconforming product·        Support CAPA investigations involving inspection escape, measurement system error, or operator method·        Represent inspection and metrology in BSI surveillance audits and FDA inspections·        Partner with the Quality Systems Manager on procedural changes affecting inspection executionCustomer and NPI Engagement·        Serve as the senior inspection voice in customer-facing technical discussions·        Partner with ME/QE on inspection method development for NPI parts·        Approve First Article Inspection (FAI) packages and PQ measurement submissionsRequired Qualifications·        Bachelor's degree in engineering, manufacturing technology, metrology, or a related technical field; equivalent experience will be considered.·        10+ years of progressive experience in inspection and metrology for precision-machined components.·        5+ years of people management experience, including leadership of managers or supervisors.·        Demonstrated technical depth in dimensional inspection, including GD&T, hard gauging, optical comparators, surface finish measurement, vision measurement, etc.·        Working knowledge of CMM operation and programming logic, with the ability to evaluate CMM strategy and probe selection.·        Fluency in print reading and GD&T interpretation in accordance with ASME Y14.5.·        Experience leading inspection teams in a regulated manufacturing environment, such as medical device or aerospace.·        Familiarity with ISO 13485 and 21 CFR 820 / QMSR requirements.·        Direct experience supporting third-party audits, including ISO, BSI, AS9100, or FDA inspections.·        Strong written and verbal communication skills, with the ability to defend technical positions to customers and regulators.Preferred Qualifications·        Hands-on CMM/VMS programming experience with Zeiss Calypso, PC-DMIS, Zone3, or similar platforms.·        Medical device manufacturing experience, particularly with orthopedic or cardiovascular implants.·        ASQ certification, such as CQM/OE, CQE, or CMI.·        Six Sigma Green Belt or Black Belt certification.·        Experience with measurement systems analysis, including Gage R&R, bias, and linearity studies.·        Experience implementing or improving calibration programs.Benefits·        Lowell offers a competitive compensation and benefits package including Medical, Dental, PTO, Vision, Life Insurance, 401k Retirement Plan with 3% employer contribution, and Profit-Sharing plan.