Customer Service Supervisor

WPS, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor/Senior Customer Service Supervisor in our Green Bay, Wisconsin location. This position is part of a job family where experience will be the determining factor. The Customer Service Supervisor position is currently a full-time in-person role.About UsWEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.Job SummaryThe Customer Service Supervisor is responsible for leading the New Service Installation Team, which consists of a team of Utility Service Clerks, dedicated to providing a high level of proactive service to WPS gas and electric New Service and existing customers.Job ResponsibilitiesThe Customer Service Supervisor is responsible for the following duties:Lead a team of Utility Service ClerksProvide a high level of proactive service to WPS New Service and existing gas and electric customersProvide coaching, counseling, discipline, training and development to team members as requiredEstablish performance management and development plans (goals) annually with each team memberMonitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessaryProvide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy providerWork with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high-quality product is maintainedCreate an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issuesLead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internallyThis position is part of a rotation for on call/off hours responseMinimum QualificationsAssociate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered3+ years of customer service experienceStrong leadership ability and above average communication skills, including effective negotiation and client commitment managementMust meet company standards for driving and maintain a valid driver's licensePreferred QualificationsBachelor's Degree is preferredEnd Date: 06/01/2026Pay Range Minimum: $90,507.56Pay Range Maximum: $156,125.32The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.Learn more atWEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.