Territory Account Manager

The Territory Account Manager reports to the Head of Sales & Strategic Partnerships EAST and plays a key role in driving regional growth and customer satisfaction. This role provides hands-on exposure to all aspects of the sales process—from lead generation and customer engagement to installations, demonstrations, and follow-ups.The position is designed for individuals who are eager to learn, highly self motivated with a personal emphasis on continued professional growth and dedicated to customer success. An individual with an entrepreneurial mindset will thrive in this role.Key ResponsibilitiesManaging customer accounts, identifying opportunities, and executing sales initiativesMaintain accurate and up-to-date records in the company CRM (Salesforce) for all accounts, contacts, leads, and opportunities within the assigned territoryExited about cold calling Assist with customer visits, demos, and product installations—helping coordinate logistics, materials, and follow-up communicationsFollow up on all assigned leads within the timelines specified in company policyHelp prepare sales reports, presentations, and forecasts for leadership reviewDevelop foundational relationships with customers, addressing routine questions and escalating complex needs to senior team membersRepresent Milestone at trade shows and professional conferences within the region and across North America, as neededCollaborate cross-functionally with internal departments (Sales, Marketing, Service, Applications, etc.) to ensure customer success and brand recognitionProvide regular updates to the Head of Sales and Strategic Partnerships on sales activities, progress, and challenges within the regionAdapt to changing customer needs, market conditions, and internal prioritiesLearn and maintain a strong understanding of the full product portfolio and its value for both anatomic pathology and operating room customersSupport account mapping, territory research, and strategic initiatives to expand market presence and identify growth opportunitiesEnsure adherence to company policies, industry regulations, and ethical standardsQualifications & Experience5+ years of sales experience —preferably in healthcare, laboratory products, or life sciencesHardcore, overachiever, eager to learn and always ready to support both the internal team and customersStrong interpersonal and communication skills, with the ability to engage effectively across various customer levels (technical staff, clinicians, and administrators)Strong organizational skills and attention to detail, with a proactive approach to managing multiple prioritiesComputer proficiency, including Microsoft Office (Outlook, Word, Teams, OneDrive, Excel, PowerPoint)Experience with CRM systems (Salesforce) preferredAbility to work independently while taking direction from managementAbility and willingness to travel extensively within the assigned territory (up to 75% of the time, overnight stays included)Current and continued residence in assigned territoryValid U.S. driver’s license and ability to drive in all states within the territory, requiredValid U.S. passport (required for occasional international travel, including visits to company headquarters in Italy), requiredEducation/TrainingBachelor’s degree preferred (focus in life sciences, business, or related field)Equivalent experience or training may be considered for qualified candidatesEmployment RequirementSuccessful completion of pre-employment background check and drug screening through a third-party provider.Willingness to submit to random drug screening through third party provider, upon request, from time to time throughout the duration of employment.