Operations Specialist

The hourly range for this position is $24.04 - $26.44 This range is based on market data for similar roles in this area, taking into account the specific skills and experience required.Medical imaging is a fundamental piece of healthcare; from prevention to diagnosis and treatment, imaging is a key entry point into a more critical patient journey. Each year, hundreds of millions of tests are prescribed, yet the way imaging is facilitated in America is fundamentally broken. Patients often wait longer, pay more, and struggle to retrieve records of their imaging, which ultimately leads to worsened outcomes and negative experiences.Medmo is a new type of healthcare marketplace that gives consumers the freedom to easily access medical imaging services from accredited healthcare providers in their area. By creating the connective tissue between top imaging centers and providers, we ensure our patients receive affordable, high-quality care while our imaging partners improve the efficiency of their centers.The Patient Operations team is a critical part of our business strategy that serves as the liaison between patients, providers, imaging centers, and products to oversee daily operations to maximize value and client experience. Arguably the most important function of the business, the team has a culture that puts our clients and their healthcare before all else. The team obsesses over productivity and effectiveness and is constantly reviewing customer workflows, queries, and feedback to refine the way we engage our clients. They are exemplary leaders of a dedicated and hardworking team and are essential in contributing to our business success by administering training, procedures, and performance management. This is a position on the fastest growing team within a growing company. We need someone who is driven, humble, and a team player.ResponsibilitiesManage patient engagements and inquiriesStrive to meet and exceed structured performance targetsUtilize internal materials as a foundation for resolving inquiries and adhere to operating proceduresParticipate in continued education on product changes, workflow changes, and product launchesHelp improve the patient experience by sharing feedback with leadership to further develop the product, materials and processesWork collaboratively and cross-functionally between management, product & engineering and other teams9:00 AM - 5:30 PM EST (Must be open to and available for overtime as needed)Qualifications1+ years in a call center or other customer-facing role requiredMinimum of 2 years of experience in an administrative support or operations role, preferably in a healthcare or medical office environment.College/University degreeHealthcare, clinical or other relevant industry experience strongly preferredSelf-starter that has grit and is ready to roll up your sleevesHyper-organized across all elements of your day-to-dayMaster multi-tasker and stay confident under pressureStrong technical aptitude and ability to learn new systems and processes quicklyStrong written and verbal communication skillsProven experience in tasks requiring high attention to detail, such as processing forms, managing data, and verifying information.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Proficiency in Google SuiteExperience with electronic health records (EHR) or other case management software is preferred.