Client Care Advisor (Leadership Track)

Client Care Advisor (Leadership Track)Meaningful Work. Real Growth. A Team That Invests in PeopleAt Home Instead - Baumgart Home Care, we believe great care starts with great people. We are building a care organization centered on compassion, accountability, strong communication, and meaningful relationships - both for the families we serve and the team members who serve them. We are looking for someone who wants more than just a job. This role is ideal for an early-to-mid career professional who is eager to grow, make an impact, and develop into a future leader within a mission-driven healthcare organization. You do not need decades of healthcare experience to succeed here. In fact, many of our strongest team members are people who: are earlier in their careers, love learning, bring fresh ideas, take initiative naturally, and want to grow alongside a supportive, high-performing team. Whether your background is in healthcare, hospitality, client services, operations, or another people-focused environment, we care deeply about mindset, character, professionalism, and potential. What You'll DoAs a Client Care Advisor, you will help guide families through important moments with empathy, professionalism, and support. In this role, you will: Help new clients transition into care with clarity and compassion Build thoughtful, individualized care plans Partner with families and Care Professionals to create strong matches Monitor client satisfaction and proactively address concerns Support day-to-day coordination and communication Build trusted relationships with clients, families, and team members This is a fast-paced, highly relational role that combines: communication, problem-solving, coordination, critical thinking, and leadership development. No two days are exactly the same - and that's part of what makes the work meaningful. Who Thrives HereSuccessful team members at BHC are often: proactive and dependable emotionally intelligent organized under pressure calm communicators coachable and growth-oriented compassionate while still accountable energized by helping others comfortable taking ownership and solving problems This role is best suited for someone who enjoys staying engaged, thinking ahead, and contributing to a team environment where communication and follow-through matter. What Makes BHC DifferentWe believe exceptional care happens when people feel supported, trusted, and equipped to do meaningful work well. At BHC, we value:strong communication, thoughtful leadership, reliable systems, continuous improvement, accountability, and genuine human connection. Our team culture is collaborative, growth-focused, and mission-driven. We believe in investing in our people through coaching, mentorship, and leadership development opportunities. We also believe high standards and supportive leadership can coexist - and that great care requires both compassion and consistency. This Role May Be a Great Fit If You...want meaningful work that truly impacts others enjoy building relationships and solving problems are motivated to grow professionally appreciate both compassion and accountability enjoy fast-moving, people-centered work take pride in being dependable and proactive want to be part of a team that values high standards and support Preferred Backgrounds (Not Required)Helpful experience may include: home care or senior care healthcare support roles hospitality or customer experience social services or human services operations or coordination roles other fast-paced, relationship-centered environments Compensation & GrowthWe believe in developing leaders from within. This role offers: competitive compensation leadership development opportunities career growth potential a collaborative and supportive team culture meaningful, mission-driven work Final ThoughtThe work we do matters deeply to the families we serve. If you are someone who wants to grow, contribute, and be part of a team committed to doing care well, we would love to connect with you.