Student Services Specialist

Student Services Specialist IILocation: Palo AltoWork Type: 100% OnsiteSchedule: Regular schedule is Sunday–Thursday. Work shifts may vary depending on staff vacation or time-off requests. Schedule may fluctuate with shifts ranging from morning to evening to overnight. Must be willing and able to work some holidays.Contract Duration: 6 monthsPay Rate: $27.44/hourWe are hiring a Student Services Specialist on behalf of our client.Scope of DutiesRespond to routine inquiries from students, faculty, staff, and external guests via phone, email, and in person.Serve as a subject matter resource to students and internal departments regarding programs, services, and processes.Support general office administration and process improvements, including report creation, filing, data entry, document preparation, guest check-in/check-out, billing support, audits, and reservation materials.Review documents and forms for completeness, track files for follow-up, and distribute for internal review.Process and sort incoming and outgoing mail and deliveries.Coordinate logistics for outreach activities, meetings, and events.Ensure safety and security procedures are followed for residents and program guests; communicate and enforce policies when needed.Research and resolve routine service or facility-related issues; escalate complex matters to appropriate staff.Conduct routine inspections of facilities and maintain assigned areas.Required QualificationsAssociate’s degree and one year of relevant experience, or a combination of education and relevant experience.Strong written and verbal communication skills.Basic computer skills, including experience with Microsoft Office Suite.Customer service experience and strong interpersonal skills.Basic office administration and organizational skills.Strong critical thinking and sound decision-making ability.Ability to learn and follow organizational policies, procedures, and external regulations.Candidates must be U.S. Citizens or Green Card holders. No OPT, H1B, CPT, or EAD. Candidates must be local and currently located in the San Francisco Bay Area.You may also reach our recruiter at (415) 610-5350 or . Please provide your resume prior to emailing.